Replenishment Lead, 100% Onsite

US Foods•Fife, WA

4d•Onsite

About The Position

The Replenishment Lead role is part of the Replenishment Buying organization and is stationed at the Market level. This position runs supporting operations for Replenishment activities within a market, owning logistics, sales, and costing coordination for product orders. The Replenishment Lead acts as the face of Replenishment in the market, working with the VP Sales and VP Operations to ensure any immediate need for a product is met. This role ensures the Replenishment function at the Market delivers on commitments, including maintaining continuity of product supply, while meeting key performance service indicators (KPI). The Replenishment Lead connects the market to the Replenishment Service Center (RSC) through constant communication, update calls, and collaboration with the RSC on demand changes and special projects. They monitor the quality of inbound products and execute replenishment functions according with US Foods policies and procedures, providing subject matter expertise on the supply chain systems, replenishment policies and procedures. Additionally, this role manages Replenishment Assistants who support Replenishment operations in the market. This role is onsite 5 days a week (Monday - Friday) and will work out of Everett, WA or Fife, WA.

Requirements

5 years of purchasing work experience required
Proven experience of influencing people / management
Extensive food service knowledge and supply chain experience.
Proficient with various Desktop software (e.g., Excel, MS Word, PowerPoint).
Strong interpersonal skills and ability to collaborate cross-functionally and draw linkages to business
High attention to detail, strong customer orientation, and fact-based decision making
Bachelor’s degree in business, operations, or supply chain management, or equivalent food service industry work experience required.

Nice To Haves

Food service purchasing and management experience
Possess a high degree of diplomacy, tact, tenacity and persistence to deal effectively with other stakeholders
Proficiency in data analysis & visualization tools (i.e., Excel, Sigma, Tableau, PowerBI, etc.)

Responsibilities

Daily replenishment duties and KPI monitoring
Monitor inbound product for quality levels and investigate any product concerns and product returned from customer due to quality concerns.
Manage and execute, at the direction of Category Management, the removal of slow, dead, excess and obsolete inventory.
Assist and follow up on inventory management concerns including spoilage, alert date product and suspense inventory with Category Management.
Through Replenishment Assistant, manage the Credit Debit Memo Request process, drop ship billings.
Track key service performance indicators for a Market including Customer Service Level, Inventory Loss Minimization, Days Inventory on Hand (DIOH), Customer Order Fill Rates, Excess and Obsolete Inventory Reserve (shared), Managed Cases/Freight Income, Inbound Cases/Pallet, Slow and Dead Inventory (Shared), and Special Order Response Time.
Drive process consistency and build strong relationships with cross functional partners overseeing the market.
Work directly with the VP Sales and VP Operations to ensure the market delivers on customer commitments.
Negotiate with and/or strongly influence the VP Sales and VP Operations on alternative, creative means to meet a customer commitment.
Ensure line of open communication between the cross-functional partners and Replenishment Assistant regarding business updates and Market initiatives along with all demand change information.
Participate in regular market status calls to identify & remedy service issues, spoilage risks, etc.
Support the Area buying team with routine buying support tasks.
Own the reviews of certain reports (e.g., Unusual Demand, BIT, Inventory Rebalance Process, ICC/LCR pricing, etc.) and raise issues to buyers/leadership as necessary.
Accept PO blueprints, Manage Monthly Freight Rates (LFRM Portal), check Arrowstream non-compliant orders, and investigate/resolve costing issues (CASIS).
Fill in buying gaps as needed and cover for temporarily unavailable buyer bandwidth.
Manage a team of Replenishment Assistants and drive continuous improvement within the team.
Assume SME role in supply chain processes and market intelligence to help incorporate local market intelligence to improve efficiency and service.
Share current challenges, operational learnings, and opportunities with the Area Replenishment staff to improve standard processes.
Ensure smooth coordination and information flow between Replenishment Assistants and Area Buyers.
Build a strong culture of customer service orientation, collaboration, performance, and continuous improvement within the team.
Provide adequate coaching and process guidance to the team; when needed, work closely with Area Replenishment leadership to develop the required capabilities within the team.
Provide regular 1x1 feedback to the team based on cross-functional inputs and individual performance.