Replacement Account Representative

Hertz•Chicago, IL

6d•Hybrid

About The Position

The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. Main responsibilities will be account management along with increasing revenue and market share.

Requirements

Highschool diploma or GED required
Passion for customer service
Strong grammar / communications skills
Excellent organization, critical thinking, and decision-making skills; to include time management and prioritization
Demonstrated ability to work effectively and independently
Proficient in Microsoft Office (including Excel, PowerPoint, Word)
Solution oriented; using both analytics and service skill set
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to work under minimal supervision with a goal-oriented mindset

Nice To Haves

higher education degree, preferred
Hertz Local Edition (HLE) and / or Hertz systems knowledge a plus

Responsibilities

Develop a thorough knowledge of rental and fleet operating systems
Responsible for supporting fleet account managers using critical thinking
Support regular new hire class trainings with fleet account
Assist fleet partners during the life cycle of the rental- from reservation to invoice
Be part of a diverse team whose focus is providing premier service to both internal and external customers
Learn to develop and implement processes to streamline tasks and find efficiencies
Correspond with VP and C Level employees within the client’s organization