Repair Technician

ASML • Austin, TX

1d

About The Position

Introduction ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Texas, Arizona, California, Connecticut, and, Oregon. Customer Supply Chain is responsible for all customer supply chain activities (machines deliveries, upgrades at customer sites, spare parts management), inbound and outbound flows to and from the factories and maintaining materials for use by our engineers. Role and Responsibilities The Repair Technician will be responsible for providing a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness, while ensuring company goals are being satisfied in regard to lean management. They will manage assigned customer supply chain repair operations within the United States. They will be responsible in managing assigned site(s) performance, day-to-day operations, while building up relationships with internal stakeholders and external suppliers and meet/ align on internal stakeholders and external customers’ expectations. Other responsibilities will be related to: Repair Performance Support the US operations to return tooling functional and at the same or better operation Drive quality up by working clean, cleaning and returning ‘better than you received it’ Maintain/improve cooperation between local, regional and central supply chain teams for optimal execution. Meet return targets to support team demands Calibration and Certification Support operations and tool maintenance with calibration services Support certification of tools after maintenance and repair with our 3rd party certifiers Maintain records for ISO and regional standards Process and Logging Maintain repair logs and document work performed Follow processes to receive new tools for repair and storage/return of tooling to 3PL Cost Management Assist in support of operational P&L Deliver on assigned cost targets Support Cost reductions programs Process and Development Lead Kaizen projects on tool improvements for cost, availability, maintenance Personal development towards job requirements Drive process standardization and efficiencies via LEAN Document repair work to develop future processes

Requirements

• Bachelors degree in a relevant technical field; or equivalent years of working experience.
• 3-5 years of relevant technical work experience in repair; or other hands on technical experience.
• Knowledge of business complexity, supply chain and/or relevant industry a plus.
• Knowledge or understanding in SAP or similar ERP system.
• Leadership skills, drive for results, ability to perform under high pressure and timelines
• Excellent social and communication (both written and verbal) skills
• Service minded and customer dedicated
• Strong data analysis and problem solving abilities
• Analytical and able to organize and prioritize workload
• Result oriented
• Team player with a convincing pro-active attitude, “can do” mentality, flexible and highly committed
• Competencies in Microsoft Excel, PowerPoint, SharePoint, PowerBI
• Remain flexible in providing after hours support, as needed
• This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Nice To Haves

• Knowledge of business complexity, supply chain and/or relevant industry a plus.
• Knowledge of ASML machines and systems is preferred

Responsibilities

• Support the US operations to return tooling functional and at the same or better operation
• Drive quality up by working clean, cleaning and returning ‘better than you received it’
• Maintain/improve cooperation between local, regional and central supply chain teams for optimal execution.
• Meet return targets to support team demands
• Support operations and tool maintenance with calibration services
• Support certification of tools after maintenance and repair with our 3rd party certifiers
• Maintain records for ISO and regional standards
• Maintain repair logs and document work performed
• Follow processes to receive new tools for repair and storage/return of tooling to 3PL
• Assist in support of operational P&L
• Deliver on assigned cost targets
• Support Cost reductions programs
• Lead Kaizen projects on tool improvements for cost, availability, maintenance
• Personal development towards job requirements
• Drive process standardization and efficiencies via LEAN
• Document repair work to develop future processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level