Repair Technician

Xylem•Yellow Springs, OH

7d•Onsite

About The Position

At YSI, a Xylem brand, we're committed to advancing water quality monitoring and helping solve the world's most important water challenges. We're looking for a technically skilled and customer-focused Repair Technician to diagnose, repair, test, and support sophisticated electromechanical products used by customers around the globe. If you enjoy troubleshooting technical equipment, solving problems, and providing exceptional customer support, this is an opportunity to build a meaningful career while making a global impact. This role combines hands-on technical repair work with direct customer interaction. You'll be responsible for diagnosing and repairing advanced instrumentation while collaborating with Engineering, Quality, and Customer Service teams to improve products and customer outcomes. Your expertise will directly impact customer satisfaction, product reliability, and the success of environmental and water monitoring solutions used worldwide.

Requirements

High School Diploma or GED
2+ years of experience in repair, technical service, electromechanical assembly, mechanical maintenance, electronics repair, or a related technical field.
Experience using electronic test equipment and performing troubleshooting and diagnostics.
Mechanical, technical, electronics, electromechanical, or environmental instrumentation experience.
Strong computer skills and proficiency with Microsoft Office applications.
Excellent customer service and communication skills.
Ability to accurately document repair activities and maintain records.
Ability to work independently while managing multiple priorities.
Ability to work overtime as business needs require.

Nice To Haves

Associate Degree in Electrical Engineering Technology (EET), Electronics Technology, Mechatronics, Industrial Maintenance, or a related technical discipline.
Technical school or vocational training in electronics, electrical systems, or mechanical technology.
Experience supporting electromechanical, environmental monitoring, instrumentation, or industrial equipment.
Experience with ERP systems such as Oracle or SAP.
Prior technical repair, service center, or field service experience.

Responsibilities

Diagnose, repair, and test YSI electromechanical products and instrumentation.
Troubleshoot mechanical, electrical, and electronic system issues using test equipment and established procedures.
Verify product performance through functional and quality testing.
Document repair findings, technical evaluations, and service activity.
Develop and maintain product testing documentation and procedures.
Communicate repair evaluations, quotations, and service recommendations to customers.
Provide technical support regarding product performance and repair status.
Obtain customer authorization for recommended repairs.
Deliver professional and responsive customer service throughout the repair process.
Share product quality trends and market feedback with Engineering and Quality teams.
Assist in identifying recurring product issues and improvement opportunities.
Ensure repairs comply with established quality standards and procedures.
Support warranty and service review processes.
Enter repair, service, and warranty information into company systems.
Follow established Oracle, SAP, Salesforce, and quality management processes.
Maintain accurate repair records and customer communications.
Provide phone support backup for Repair Administration teams when needed.