Repair Technician I, 1st shift (5:30am - 2:00pm)

HME Careers•Carlsbad, CA

11d•Onsite

About The Position

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team! HME is looking for your talent! In this role, you will, under general supervision, troubleshoot to component level and repair all assigned company products returned from the field for service.

Requirements

Good soldering skills including basic surface mount components
Good verbal and written communication
Ability to read and interpret manufacturing
Ability to use common hand tools
Ability to operate required test equipment
Ability to exercise good judgment
Good interpersonal skills
Ability to operate a personal computer
0 - 1 Year Electronic equipment diagnosis and repair or related field
Associates degree in Electronics Technology, Technical School or Certificate, or equivalent combination of education/experience including understanding of basic electronics theory

Responsibilities

Troubleshoots and processes equipment returned by customers for repair or exchange.
Works with general supervision on routine tasks and detailed instructions on new assignments.
Troubleshoots to component level to determine equipment failure and compares findings with customer complaints.
Prepares repair estimates, as necessary, and obtains customer approvals.
Performs rework modifications, updates, and realignments to return equipment to working order.
Validates and documents corrective actions taken to restore returned equipment to working order.
Performs testing to ensure equipment functions according to specifications.
Inspects finished products to verify conformance to industry and workmanship standards.
Documents failure codes and repair information on company systems.
Identifies problems with products and procedures and reports them to the RD Lead or Supervisor.
Addresses any service/reliability issues that arise.
Initiates Engineering Action Requests (EAR) to initiate corrections.