Repair Technician 1

Pj Fitzpatrick•Philadelphia, PA

2d•Onsite

About The Position

P.J. Fitzpatrick is a leading home remodeling company specializing in roofing, siding, windows, doors, gutters, and bath remodeling. Founded in 1980, we are committed to providing high-quality home improvement solutions while delivering an exceptional customer experience. A production-focused position responsible for completing exterior home repairs sold by Repair Experts on products including, but not limited to: roofing, siding, gutters, trim, doors, and windows. The Repair Technician executes high-quality repairs efficiently and consistently while supporting overall team productivity; maintaining strong communication with customers and internal team members; and contributing to a positive customer experience. This role plays a critical part in maximizing the company’s capacity by allowing Master Repair Experts (Tech 4) to focus on diagnosing issues, selling repairs, and generating Sales leads. This is an entry-level position with a strong focus on developing into a Repair Expert if and when desired.

Requirements

Lifting and carrying equipment and materials of up to 100 lbs.
Operating power tools and hand tools
Operating a brake
Climbing ladders
Walking and working on elevated and uneven surfaces (roofs)
Working long hours exposed to the elements
Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions
Productive
Organized
Verbal communication
Attention to detail
Efficient
Adaptable
Problem-solving
Sense of urgency
Self-management
Reliable
Coachable
Team-oriented

Responsibilities

Complete exterior home repairs as scoped and sold by Repair Experts
Review work orders and job scopes to ensure clear understanding before execution
Communicate effectively with customers regarding job progress and expectations
Deliver high-quality workmanship across all scopes of work
Maintain job efficiency and productivity to meet daily and monthly production targets
Identify and communicate any additional repair needs or discrepancies in scope
Maintain clean and organized job sites
Collect and submit job documentation, including payment, photos, forms, and notes
Maintain company vehicle, ensuring regular and timely maintenance
Maintain professional appearance and reliability
Deliver the highest level of excellence in customer service
Manage daily schedule with direction from Repair Coordinators and management
Maintain an active role in advancing product knowledge and best practices across all scopes of work
Engage in development of sales and customer service skill set