Repair Tech - Tier 1

Secured Tech • Fortville, IN

3d • Onsite

About The Position

This role involves troubleshooting, diagnosing, and repairing iPads and Chromebooks. Responsibilities include swapping components like screens, keyboards, bezels, and motherboards, ensuring repairs meet quality and efficiency standards, and reporting part usage for inventory management. The position also requires maintaining a safe workspace and supporting other Operations functions as needed due to seasonal demands.

Requirements

• Demonstrated pattern of curiosity and hands-on problem-solving (this could include professional experience or personal projects such as disassembling/reassembling appliances, vehicles, electronics, or machinery to understand how they work)
• Precision, accuracy, and efficiency in detail-oriented work
• Effective communication across cross-functional teams
• Receptiveness to feedback and dedication to continuous improvement
• Independent and collaborative work style, adaptable to both solo tasks and team environments
• Flexibility to support other Operations functions based on seasonal demands
• Ability to remain seated at a workstation/computer constantly throughout the workday
• Ability to handle small parts, tools, and a computer keyboard with precision
• Ability to identify small components, read fine print/labels, and view a computer screen constantly throughout the workday
• Ability to operate handheld scanning equipment
• Ability to occasionally lift and carry up to 40 lbs
• Ability to occasionally reach overhead, crouch, or kneel to access equipment, parts, or storage areas
• Ability to work in an open office environment with individual workstations, low ambient noise, and controlled temperature; follow PPE protocols as applicable

Nice To Haves

• 1+ years of experience repairing devices such as Chromebooks and Apple products
• Soldering experience
• Ability to remain standing frequently throughout the workday
• Ability to perform repetitive fine motor tasks using hand tools and precision instruments
• Ability to inspect components and packaging, and read labels and documentation
• Ability to operate warehouse material handling equipment (e.g., hand trucks, pallet jacks) and computer/warehouse management systems
• Ability to occasionally move or transport items up to 50+ lbs
• Ability to move throughout office, warehouse, loading dock, or production areas frequently, and to bend, reach, or climb ladders/step stools as needed
• Ability to work in fast-paced settings with seasonal workload fluctuations, variable temperatures, and ambient noise; follow PPE and chemical handling safety protocols as applicable to the assigned function

Responsibilities

• Troubleshoot, diagnose, and repair iPads and Chromebooks (including but not limited to swapping out screens, keyboards, bezels, and motherboards)
• Ensure all repairs are completed within quality and efficiency standards
• Report part usage and associated prices for each repair to support inventory management
• Maintain a safe and clean workspace
• Support other Operations functions as needed based on seasonal demands (including Processing, Fulfillment, Inventory, and Value-Add)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed