Repair Tech Area Specialist - D43

The Guitar Center Company • Shenandoah, TX

9h • Hybrid

About The Position

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Repair Tech Area Specialist, you will provide maintenance and repair service on customer owned instruments, as well as assist in maintaining store owned equipment. In addition, the Area Specialist will provide guidance and assistance to other Repair Techs within a specific geographical area.

Requirements

• 2+ years of repair tech experience
• 1+ year of professional customer service experience
• High School Diploma or GED equivalent
• Valid state driver's license and automotive insurance
• Intermediate proficiency in the MS Office suite (Word, Excel, Outlook)

Nice To Haves

• Skilled understanding of Guitar Center retail systems and processes

Responsibilities

• Interact with customers, offering consultative services that lead to the sale of repair services and merchandise and a positive customer experience
• Service customer-owned instruments with a high level of craftsmanship
• Travel to stores within a specific geographical region to provide certification and skills training. Including New Hire training, Grand Opening training, etc.
• Evaluate store performance and give recommendations on areas for improvement within the store and reporting issues to Repair Support team at GC Headquarters
• Field support calls/emails form Support Techs in assigned areas
• Maintain store owned gear as requested
• Complete warranty repair work as requested
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED