Repair Station Customer Account Manager

Simmonds Precision • Vergennes, VT

2d

About The Position

This position is for a repair station customer account manager who is under moderate supervision with the ability to work independently and serves as the main point of contact for repair station customers. Must answer customer inquiries on product availability, maintenance, and the status of orders.

Requirements

• High productivity with minimal supervision.
• Ability to assess and execute next steps independently.
• Functional knowledge of Microsoft Office applications.
• Strong analytical and organizational skills
• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Nice To Haves

• Employees with success in this role typically have a combination of technical background and or account management with a 2 year or 4 year degree
• Prior customer service and/or troubleshooting experience in a manufacturing environment is preferred (minimum of 12 months)
• Previous experience working with SAP
• Proficient in MS Office

Responsibilities

• Resolves inquiries, complaints, and service requests from high-profile military and commercial clients promptly and effectively.
• Implements rigorous prioritization skills to manage competing demands and ensure critical issues are addressed first.
• Continuously adapts to and effectively uses various internal computer applications, including Microsoft Office, to support daily tasks.
• Maintains strong, open communication with coworkers, supervisors, and managers to ensure alignment and transparency.
• Stays mindful of and follows all company procedures, policies, and regulations to maintain integrity and legal compliance.
• Solves issues by gathering relevant information, evaluating options, and making informed decisions.
• Develops strong, lasting relationships with the customer base and key stakeholders to enhance trust and satisfaction.
• Works closely with manufacturing and operations teams to validate work, handle warranty dispositions, and provide accurate quotes for assigned customers.
• Consistently and accurately records order and account information in the account management system to ensure data integrity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree