Repair Specialist

FLSmidth•Edmonton, AB

About The Position

The Repair Specialist (Sales & Solutions) is a customer-facing role focused on driving repair service sales and co-developing tailored repair solutions with customers. This role combines commercial ownership with technical expertise to maximize equipment lifecycle value, reduce downtime, and grow. The specialist acts as a trusted advisor, proactively identifying repair needs, shaping solutions collaboratively with customers, and converting opportunities into sustainable business growth.

Requirements

Strong sales mindset with a focus on repair solutions.
Ability to co-create solutions with customers and translate needs into actionable repair offerings
Solid technical aptitude in equipment, components, and failure analysis
Excellent communication skills to simplify complex technical concepts into business value
Relationship management and stakeholder engagement across customer and internal teams
Analytical thinking to evaluate repair vs. replace scenarios
Proactive, self-driven, and results-oriented
Strong cross-functional collaboration

Responsibilities

Build long-term partnerships by deeply understanding customer operations, maintenance strategies, and production challenges.
Position repair services as a strategic lever to improve reliability and performance.
Own and drive the sales of repair services, including component repairs, upgrades, refurbishments, and lifecycle solutions.
Develop and execute short- to medium-term sales plans focused on growing repair revenue and increasing service penetration.
Identify, qualify, and convert repair opportunities across the installed base.
Drive cross-sell and upsell of consumables, spare parts, and service agreements linked to repair activities.
Collaborate directly with customers to diagnose issues and co-develop optimized repair solutions tailored to their operational needs.
Conduct site visits and technical assessments to identify failure modes, improvement opportunities, and lifecycle extension strategies.
Translate customer requirements into customized repair scopes, balancing cost, performance, and turnaround time.
Handle objections by leveraging strong technical knowledge and competitive positioning.
Ensure smooth handover and collaborate on the follow-up of repair orders to guarantee delivery quality and customer satisfaction.
Monitor repair performance, turnaround times, and customer feedback to continuously improve offerings.