Repair Specialist

Safelite•Morristown, TN

21h•Onsite

About The Position

As a certified Safelite Repair Specialist I, you will utilize industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with a can-do attitude, caring heart, and service mindset, striving to bring unexpected happiness to customers by completing jobs with the highest quality standard. This role involves learning to repair vehicle glass in the classroom and hands-on, managing work orders, customer documentation, and communication through Mobile Resource Management (MRM) technology. You will also promote and sell Safelite promotional items, clean customer vehicles during the repair process, perform housekeeping tasks in company vehicles and shops, and safely operate company and customer vehicles, tools, and chemicals.

Requirements

High School Diploma GED/Equivalent Required
Valid state-issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required
On-the-job training/completion of Safelite SafeTech™ certification. Required
Must be 18 years of age or older.
Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
Ability to stand for extended periods, work in tight spaces, bend and twist body
Ability to use a variety of hand tools and power tools safely and effectively
Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance
Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods
Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
Problem-solving and ability to trouble-shoot issues, independently and collaboratively
Ability to read, write and interpret the English language and technical directions
Ability to communicate orally (via phone) and written (via computer or other electronic means)
Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

Responsibilities

Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
Repair chips, cracks and other auto glass related issues on customer vehicles.
Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
Promote and sell Safelite promotional items to customers.
Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
Performs other duties as assigned
Complies with all policies and standards