Repair Specialist

Hu-Friedy Mfg. Co., LLC•Phoenix, AZ

3d•$23 - $33

About The Position

Join Our Team at HuFriedyGroup – Innovating Excellence in Dental Instrument Manufacturing At HuFriedyGroup, we are committed to providing high-quality dental instruments to organizations and professionals worldwide. We value innovation, craftsmanship, and dedication to improving oral health outcomes globally. Our people are our strength, and we foster a collaborative environment where every team member can thrive. When you join HuFriedyGroup, you become part of a company that truly values YOU, and we are committed to investing in your future both professionally and personally. We offer competitive salaries, comprehensive healthcare benefits, tuition assistance, generous paid time off, holidays, a matching 401(k), and annual merit and incentive plans Position Summary: The Repair Specialist repairs conscious sedation equipment, provides coaching and on the job training to Assemblers, and ensures daily operations (Safety and Customer requirements) are performed effectively. This role anticipates and acts to reduce Customer and employee issues are resolved with positive outcomes. Intermediate to Advanced level repairs and maintenance of flow meters and on the job coaching to upskill and inspect others work

Requirements

Minimum 5 years of relevant work experience including a combination of repair, operations, Customer engagement and leading others.
Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.
Demonstrated conflict management and problem-solving skills to proactively identify, diffuse, resolve or escalate Customer or employee issues.
Will have frequent daily operational Customer interaction and is expected to effectively answer questions and communicate schedule, resolution, and next steps.
Identifies and appropriately escalates Customer issues timely and effectively.

Responsibilities

Repairs conscious sedation equipment.
Provides coaching and on the job training to Assemblers.
Ensures daily operations (Safety and Customer requirements) are performed effectively.
Anticipates and acts to reduce Customer and employee issues are resolved with positive outcomes.
Performs intermediate to advanced level repairs and maintenance of flow meters.
Provides on the job coaching to upskill and inspect others work.
Partners with Manager, Engineering and Customer Care to develop reporting for customer consultation, identifies and escalates risks and issues within accounts timely and effectively.
Works closely with assigned team and National Asset Management team to ensure current and new account implementation is effective.
Full accountability for coordination of team schedule, travel plans and operational readiness to meet Customer operational requirements. Including effective communication with onsite Customer contacts related to day to day operational activities. Escalates Customer issues timely and effectively.
Delivers accurate timely administrative reporting and documentation and provides support to others in doing same.
Strong planning and collaboration with assigned team, Assemblers and Manager Field Operations to ensure Customer coverage.
Responsible for timely, team adherence to protocol for administrative tasks including scheduling, timekeeping, travel, documentation, reporting, communications and ensures training is in place for new hires/updates.
Provides input on team and individual performance when requested, and maintains a positive, collaborative work environment to support Operations and Engineering.
Demonstrates professional, effective verbal and written communication skills at all time.
Adheres to company, compliance policy and procedures.
All other duties as assigned.