Repair Shop Manager

Clegg Auto•Augusta, GA

10d•$70,000 - $100,000•Onsite

About The Position

This job will be taking on managerial responsibilities of a newly acquired shop in Augusta, GA and help us build and grow the business there. The newly acquired shop is Regency Auto Augusta. It has a proud 40-year history of serving Augusta with owners that cared deeply about its employees and customers. We are preserving their legacy by transitioning the business into an employee owned company and we are super excited to be expanding our services and growing to serve more customers there! As employee owners, we’re all partners in the business and are expected to own our lives and help each other do the same. We work for our customers because we genuinely care about them and each other and we hold each other accountable in a positive and encouraging way. It’s not just a job here. We take this seriously. If this interests you and you want to learn more, keep reading! You will assume duties of the store manager for Regency Auto. Our store managers excel at growing their shop and their teams and teaching their teams how to hold themselves and others accountable. Our store managers model our company values and help their teams do the same. They are humble, and willing to give more than they take. This is not about you, not about the title, but about developing your team into future leaders in the company, in their families and in their communities. Not only do our great shop managers understand people and the importance of customer loyalty, they also excel at ensuring the day-to-day shop activities are optimized for quality and efficiency. As a shop manager you’ll be expected to push yourself to learn more and achieve more and expect the same of others around you. AND, you understand that you can’t do it all. You excel at enlisting others in a common vision, you’re a master delegator helping your team stretch and grow along the way. You enjoy seeing others being recognized for their hard work and giving proper credit when it’s due. We are changing the way a business should be run and how service should be delivered. Wowing the customer and giving them the best experience possible is why we get up every day and go to work. And we know that we can’t do that unless our employees are also fully engaged and finding fulfillment in their jobs. We’re building a business where customers and employees should expect more from us, employees should connect more with customers and their co-workers, employees should also live more and give more not only professionally, but personally too.

Requirements

5+ years of shop management experience. Automotive leadership, supporting people and teams in a fast paced environment required.. If you have less than 5 years experience as a manager, you’re going to have to really wow us!
You are skilled at building community and vendor relationships and have strong network across the area
You are skilled at multi-tasking and keeping track of the many things happening at a busy shop and have a systemic approach that makes sure that nothing falls between the cracks.
You are skilled at having difficult conversations and helping people hold themselves accountable in a way that inspires them to grow.
You are skilled at helping people make and keep commitments and promises.
You are the driving force behind managing the workflow of the shop and helping each person maximize what they do best to serve 1 more customer a day.
You know how to track, measure and improve on all business metrics.
You have regular one to ones with your team to help them understand their role specific responsibilities and achieve their career goals.
You demonstrate daily that customer service and customer loyalty is something we take pride in and lead out in giving our customers a 5 star experience every time.
You embrace the company’s values in how we treat our customers and one another.
You are passionate about your work and help others find joy in their work
You are a self-starter who has the drive to lead and win.
You have good judgment and proactively listen to both customers and team members.
Valid driver's license.
Must be able to work in Augusta, GA.

Responsibilities

managing the workflow of the shop and helping each person maximize what they do best to serve 1 more customer a day.
track, measure and improve on all business metrics.
have regular one to ones with your team to help them understand their role specific responsibilities and achieve their career goals.
demonstrate daily that customer service and customer loyalty is something we take pride in and lead out in giving our customers a 5 star experience every time.
embrace the company’s values in how we treat our customers and one another.