Repair Sales Representative - Perry GA

Fire Protection Services, LLC•Perry, GA

3d•Onsite

About The Position

Fire Protection Services, LLC is seeking a Repair Sales Representative to follow up on open repair quotes with our existing inspection customers. When an FPS inspection finds deficiencies in a customer's fire and life safety systems, we send a quote to correct them. This role owns what happens next: reaching out to the customer, answering their questions, putting their mind at ease, and securing approval so the repair gets done and the building stays protected. The primary focus is to convert open repair quotes into approved work by following up with existing FPS inspection customers. This role supports revenue growth and customer safety by contacting customers who have received a quote to correct deficiencies, explaining what was found and why it matters, addressing their concerns, and guiding them to approval. Once a quote is approved, this role hands the job off cleanly so the repair is scheduled and completed.

Requirements

Sales experience, preferably in a service-based environment with phone-based follow-up and in person meetings
Ability to learn technical information and explain it clearly to non-technical customers
Strong verbal and written communication skills
Comfort making outbound calls, initiating conversations, and navigating objections
Proven ability to manage time, priorities, and a high volume of open follow-ups
Ability to work independently while collaborating with a team
Experience using CRM systems and sales tracking tools

Nice To Haves

Fire and life safety industry experience is a significant plus, especially with fire sprinkler and fire alarm systems

Responsibilities

Follow up by phone and email with existing inspection customers who have received repair quotes
Explain inspection deficiencies and the proposed repair in clear, plain language
Answer customer questions about scope, pricing, timing, and why the repair is needed
Address concerns and objections so customers feel confident approving the work
Secure quote approvals and any required documentation, such as signed approvals or purchase orders
Manage a queue of open quotes and prioritize follow-up by age, value, and severity of the deficiency
Maintain a consistent follow-up cadence until each quote is approved or closed out
Keep accurate records of customer contact, quote status, and next steps in CRM and service management systems
Collaborate with Operations, Customer Service, and field technicians to clarify scope, request quote revisions, and ensure a smooth handoff to scheduling
Recognize additional customer needs during conversations and route them to the right team
Build and maintain strong, long-term customer relationships
Own your open quote queue, follow-up activity, and approval results
Meet or exceed monthly quote conversion goals
Achieve defined quarterly approved repair revenue targets
Maintain established weekly activity metrics (calls, customer conversations, approvals)
Follow up on new quotes promptly and keep aging quotes from going stale
Demonstrate accountability for commitments and follow-through
Partner effectively with internal teams to support customer success
Continuously refine sales skills, system knowledge, and sales approach