Full Time Repair Processor- Nelson Coleman Jewelers

Nelson Coleman & Sons•Towson, MD

1d•Onsite

About The Position

Nelson Coleman Jewelers is seeking a Full-Time Repair Processor for their Flagship Location in Towson, MD. This role is ideal for someone who thrives in a detail-driven environment and enjoys bringing order to a busy team. If you are currently in retail or operations and seeking a more meaningful role, or have experience in a fast-paced service environment and are ready for work with real weight, this position might be for you. The ideal candidate is someone who keeps things running smoothly behind the scenes, notices the details others miss, and takes pride in doing things correctly. Nelson Coleman Jewelers has been serving Maryland families for generations, helping clients mark significant life moments. They handle irreplaceable items with care and are looking for a team member who embodies precision, dependability, and pride in their work.

Requirements

At least 3 years of experience in jewelry repairs, gemology, or a closely related field.
Organized, reliable, and genuinely thorough.
Clear communication skills with teammates, vendors, and clients.
Comfortable learning and coaching others on repair processes.

Nice To Haves

AJP, GIA Graduate Gemologist, or Graduate Diamonds certification (company will assist in obtaining if not yet held).

Responsibilities

Receiving, logging, and tracking every repair and re-imagination job.
Coordinating work between the in-house bench jeweler and contracted services to ensure timely completion.
Providing repair estimates to clients and the sales team.
Performing simple on-the-spot repairs, such as watch battery replacements.
Conducting quality checks on all completed repair pieces before client return.
Maintaining bench supplies inventory.
Keeping repair reports current.
Ensuring the smooth operation of the service department.
Supporting the sales floor and customer service team when needed.