Repair Planner - Automotive (Halifax Downtown)
About The Position
At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation. The Repair Planner’s primary responsibility and accountability includes providing an exceptional and successful customer experience while consistently completing accurate collision appraisals of the repair plan for insurance and customer vehicles. The Repair Planner plays a pivotal role in the success of the customer experience by ensuring each appraisal accurately outlines the required repairs and ensures a profitable and quality repair while working in alignment with all team members in achieving the repair facilities KPIs.
Requirements
- High School Diploma or equivalent
- A minimum of 2 years previous experience of a collision repair estimating or a similar role
- Comprehensive knowledge of estimating program Audatex, Mitchell
- I-Car Registered (Gold Class) or I-Car Registered (working towards Gold Class certification)
- Communicates effectively, both verbally and in writing
- Strong attention to detail and a high degree of accuracy
- Ability to interpret work scope from vehicle estimates or work orders
- Comprehensive knowledge of vehicle repair practices
- Customer Service Oriented and strong organizational skills
- Provides positive energy when greeting customers in person and on the phone
- Communicates directly with technician throughout the repairs
- Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure
Responsibilities
- Ensures consistent execution of WOW (Wow Operating Way) plan.
- Accurate diagnosis of the collision damage including structural and mechanical damage. Accurate diagnosis of refinishing operations.
- Communicates all customer requests and needs to appropriate team members.
- Assigns body technician(s) to specific jobs as required.
- Orders parts & arranges sublet repairs with vendors when required for each RO.
- Completes appraisals and supplements as required within 24 hours of delivery.
- Ensures proper work flow throughout the collision center with the production supervisor.
- Communicates clearly the repair process, and addresses all questions to ensure client’s confidence.
- Maintains at least a 40% GP on all appraisals.
- Maintains a 50% Repair vs. Replace on all appraisals.
- Adheres to all required Insurance procedures, guidelines and programs.
- Utilizes daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync).
- Works with the production supervisor on any repair related concerns or supplements.
- Communicates updates with customers and insurance claims adjusters as required.
- Communicates and negotiates with insurance claims appraisers and image desk staff.
- Ensures proper file documentation in Management Information Systems (MIS).
- Daily balancing and blueprinting of the appraisals in MIS for file closing.
- Manages all final quality inspections on each vehicle prior to delivery.
Benefits
- Competitive Pay
- Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
- RRSP with company match
- Annual Paid Vacation Time Off
- Career Growth Opportunities
- Ongoing Training
- A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
- Voluntary Daily Pay option available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
