Repair Options Analyst

Butler Machinery Company•Fargo, ND

1d•Onsite

About The Position

Butler Machinery Company is looking for a Repair Options Analyst to support their Service Operations team. This role involves developing and maintaining repair standards and flat rate structures to drive consistency, accuracy, and efficiency. The analyst will ensure accurate and standardized repair options are available to field locations.

Requirements

High school diploma or GED (or equivalent combination of education and experience)
2+ years of equipment knowledge and/or service operations experience
Strong analytical and problem-solving skills
High attention to detail and accuracy
Proficiency in Microsoft Office and related systems

Nice To Haves

3–5 years of experience in service shop operations or similar field
Mechanical aptitude and familiarity with construction or agricultural equipment
Experience quoting or estimating service-related work

Responsibilities

Maintain and continuously improve repair standards and flat rate systems to align with current parts pricing and service expectations
Review and prioritize updates to existing standards to ensure pricing accuracy for long-term contracts
Build and implement standard jobs for new equipment based on weekly new machine reports
Monitor and respond to store requests related to standard jobs and flat rate updates
Analyze labor flat rates and adjust based on service data and operational feedback
Maintain and update RBOMs and service letter standard jobs
Collaborate cross-functionally with service, parts, and technical teams to ensure alignment and accuracy
Identify opportunities to improve processes, standardization, and efficiency across service operations
Escalate system or data issues as needed to ensure timely resolution

Benefits

10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer-paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization