Reapir Operations Manager

Assurant•Mount Juliet, TN

17d•$74,600 - $124,700•Onsite

About The Position

The Repair Operations Manager leads device processing operations in a fast-paced, high-growth environment. This role is accountable for production performance, quality standards, workforce development, and operational efficiency. You’ll oversee supervisors and technical teams to ensure production goals and customer SLAs are consistently met. This is an onsite role in our Mt Juliet TN facility.

Requirements

8+ years of experience in manufacturing, production, distribution, assembly, reverse logistics, or related operational environments
5+ years of experience leading supervisors and managing frontline operations teams
Proven experience implementing Lean, Six Sigma, 5S, or other continuous improvement methodologies
Demonstrated ability to analyze operational data and make informed, data-driven decisions
Experience managing an hourly workforce in a fast-paced production environment
Strong leadership, coaching, and employee development skills
Excellent communication, organizational, and problem-solving abilities
Proficiency with Microsoft Excel and other business reporting tools
Ability to manage multiple priorities while delivering results in a dynamic environment

Nice To Haves

Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field
Experience in wireless device repair, electronics manufacturing, OEM operations, or mobile device processing
Knowledge of ISO 9001, R2, or similar quality certifications
Familiarity with repair technologies, barcode scanning systems, and production tracking tools
10+ years of operations or production leadership experience

Responsibilities

Lead and supervise supervisors and production staff to execute device processing in line with company standards and work instructions
Drive production performance, ensuring quality, throughput, and SLA targets are met
Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs
Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives
Optimize operations through line balancing, WIP reduction, and process improvements
Coach, train, and develop team members; foster a positive, high-performance culture
Implement and improve operational systems, procedures, and workforce planning
Maintain a safe, compliant, and efficient work environment