Repair Coordinator

Lift Auto Body•Red Deer, AB

6d•CA$0 - CA$70,000•Onsite

About The Position

CSN Caliber is looking for a well-rounded Repair Coordinator to join their repair team in Red Deer, AB. This role is for individuals passionate about estimating and looking for an opportunity to contribute their expertise within a collaborative team environment.

Requirements

3 years' experience in an estimating role within the collision and repair industry is required.
Strong mechanical knowledge to accurately assess vehicle damage and repair requirements.
A strong understanding of insurance companies’ processes and guidelines.
Proven track record of upselling services while maintaining a focus on customer satisfaction.
Excellent customer service skills with the ability to communicate effectively with clients.
Proficiency in cash handling procedures and sales techniques.
Ability to thrive in a fast-paced environment while managing competing tasks efficiently.

Responsibilities

Utilize dealership and automotive repair knowledge to accurately assess vehicle damage and prepare detailed repair estimates.
Collaborate with autobody technicians to ensure accurate assessment of repair needs.
Provide exceptional customer service by explaining repair estimates, upselling additional services when necessary, and addressing customer inquiries.
Accurately complete estimates according to company standard operations procedures for estimates and parts.
Ensure customers leave with a clear understanding of their insurance and are aware of any required deductibles.
Handle cash transactions related to estimates and repairs with professionalism and accuracy.
Support sales efforts by effectively communicating repair estimates to customers and promoting additional services as needed.