Rep Payroll SSC

Staples Inc.•Framingham, MA

1d•$19 - $25

About The Position

Join our Payroll team as a Payroll Shared Services Representative and help ensure Staples associates are paid accurately and on time. In this role, you will apply multi-state payroll and time and attendance knowledge to resolve requests, support field leaders, and serve as a trusted connection between business teams and Corporate Payroll. You will play an important role in delivering accurate, responsive payroll support across assigned lines of business.

Requirements

Strong attention to detail and a commitment to accurate, timely work.
Effective written and verbal communication skills with a customer-focused approach.
Sound problem-solving skills and the ability to analyze complex payroll issues.
Strong organization, prioritization, and time-management skills.
Ability to work independently, manage a high-volume and complex caseload, and identify when escalation is needed.
A collaborative approach to working with cross-functional partners.
Integrity and discretion when handling confidential associate and payroll information.
High school diploma or GED.
3+ years of payroll processing and administration experience, including multi-state federal and state payroll requirements.
Experience using payroll software and Microsoft Office, including Excel, Word, and Outlook.

Nice To Haves

Experience with payroll systems such as ADP, Paychex, or SAP.
Advanced Excel experience, including creating and manipulating complex spreadsheets.
Experience using Oracle HCM or Kronos, including navigating the systems and troubleshooting issues.
Experience with international payroll regulations and processes.

Responsibilities

Process ServiceNow requests from HR Services, business partners, and field Payroll Administrators while meeting SLAs.
Manage payroll and time and attendance queues, monitor tickets, close completed submissions, and flag workload or processing concerns.
Maintain direct deposit information, investigate inquiries, process ACH reversals, and resolve daily ACH kickbacks.
Process retro merit payments, payroll adjustments, overpayments, and daily off-cycle payments per state requirements.
Process termination pay per state laws and company policy.
Enter PTO/UTO, update schedules, correct punches, and maintain Kronos attendance records.
Answer payroll and time and attendance questions, resolving or escalating issues as needed.
Maintain accurate payroll and time and attendance records in line with HR policies and procedures.
Train new and existing field management on time and attendance processes.
Partner with HR, HR Services, Kronos, and stakeholders to escalate issues, share trends, and review best practices.
Analyze complex payroll issues to identify root causes and corrective actions.
Run queries, audits, HR Connect reports, Kronos reports, and genies to validate data and support projects or requests.
Complete special projects assigned by department management.