Rep II - Players Club - Ft

Seminole Gaming•Coconut Creek, FL

10d•Onsite

About The Position

OUR COMMITMENT TO SERVICE: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Requirements

Must be able to work in a smoking environment
Duties and responsibilities are typically performed on the Casino Floor with constant exposure to general public
Must be able to work in a smoking environment
Must be able to work at a fast pace and in stressful situations
Must be able to work a flexible schedule to include evenings, weekends and holidays
Must be able to stand for long periods of time and maneuver in a confined area
Must be able to communicate with guests in a noisy environment
Must be able to respond to visual and aural cues, using color monitors on computer screens, and addressing concerns or question
Must be able to push and/or pull 5 lbs., lifting up to 40 lbs. on a limited basis

Responsibilities

Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club
Greets and interacts with guests in the casino in a courteous and professional manner
Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
Must have a thorough understanding of the Player’s Club benefits
Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information
Creates and issues Player’s Club cards and promotes the program and related promotions
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
Maintains integrity of database by following precise standards of data entry
Ensures the protection of customer’s rewards and credit lines
Must be able to work as a team
Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner
Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
Other duties as assigned.