Players Club Representative
About The Position
Under the direction of the Marketing Operations Supervisors, solicits and identifies new gaming customers for the players card rewards program. BENEFITS INCLUDE: Medical, Dental, Vision Prescription, Life, Accident, Pet Legal 401K with match Paid Time Off Holiday Pay Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe All team members are eligible to participate in the discretionary annual bonus program Training and Leadership development programs Wellness programs including onsite information and fitness seminars Team Member Resource Groups Recognition programs Pay rate $18.00 an hour
Requirements
- High school diploma or equivalent and at least six (6) months guest service, telemarketing or retail sales experience required or an equivalent combination of education and/or experience.
- Basic computer skills required, along with the ability to type at least 25 words per minute.
- Hold or have the ability to obtain a Casino Employee Registration (CER).
Responsibilities
- Exhibit conduct in accordance with all NJ DGE Regulations and Hard Rock Hotel & Casino Atlantic City departmental policies and procedures.
- Solicit and identify new gaming customers at the Hard Rock Rewards Desk as well as on the casino floor.
- Generate new business by signing up qualified guests for Hard Rock Rewards.
- Greet and interact with guests in the casino in a courteous and professional manner.
- Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
- Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
- Create and issue Hard Rock Rewards Cards and promote the program and related promotions.
- Maintain integrity of database by following precise standards of data entry.
- Ensure the protection of customers’ rewards and credit lines.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card.
- Assist with Sweepstakes, Promotions and Gift Giveaways as needed.
- Greet and interact with VIP members and arrive them into computer system as they enter one of two VIP Lounges.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Other duties as assigned.
Benefits
- Medical
- Dental
- Vision Prescription
- Life
- Accident
- Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals
- Free Uniforms
- Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
