Representative, Players Club
About The Position
Summary Statement: The Player’s Club Representative serves as the frontline ambassador of the casino’s loyalty program, providing exceptional guest service while promoting membership benefits, rewards, and promotions. This role is responsible for enrolling new members, assisting with account inquiries, and ensuring a personalized experience for both new and returning guests. The ideal candidate thrives in a fast-paced, guest-focused environment and understands the importance of building lasting relationships with casino patrons. Primary Job Duties: Includes but is not limited to: Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions. Enroll new members into the Player’s Club program and assist with account setup and verification. Respond to guest inquiries regarding point balances, tier status, offers, and redemption procedures. Promote current and upcoming promotions, events, and special offers to drive engagement and participation. Resolve guest issues and concerns with professionalism and urgency, escalating when necessary. Maintain accurate records and ensure data integrity when processing member transactions. Collaborate with marketing, hotel, and gaming departments to support cross-functional initiatives and guest service excellence. Uphold confidentiality and compliance with all gaming regulations and company policies. Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc. Perform other job-related duties as requested.
Requirements
- Strong interpersonal and communication skills with a passion for guest service.
- Ability to handle sensitive information with discretion and professionalism.
- Comfortable working in a fast-paced, high-volume environment.
- Basic understanding of casino loyalty programs and promotional strategies.
- Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
- Ability to work varied shifts, including nights, weekends, and holidays.
- High school diploma or equivalent required.
- Minimum 1–2 years of customer service experience in a guest-facing role.
- Proof of eligibility to work in the United States
- Must obtain and maintain required gaming registration and licenses.
Nice To Haves
- Previous experience in a casino, hospitality, or customer service role.
- Familiarity with gaming regulations and loyalty program operations.
- Experience working in a luxury resort or casino environment.
Responsibilities
- Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions.
- Enroll new members into the Player’s Club program and assist with account setup and verification.
- Respond to guest inquiries regarding point balances, tier status, offers, and redemption procedures.
- Promote current and upcoming promotions, events, and special offers to drive engagement and participation.
- Resolve guest issues and concerns with professionalism and urgency, escalating when necessary.
- Maintain accurate records and ensure data integrity when processing member transactions.
- Collaborate with marketing, hotel, and gaming departments to support cross-functional initiatives and guest service excellence.
- Uphold confidentiality and compliance with all gaming regulations and company policies.
- Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
