Supervisor, Players Club

Resorts World Las Vegas•Las Vegas, NV

7d•Onsite

About The Position

Primary Job Duties: – Includes but is not limited to: Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions. Lead and train Player’s Club Desk staff to deliver exceptional customer service. Handle escalated guest complaints and authorize higher-value comps withing departmental policies. Responsible for managing the inventory of promotional supplies and giveaways. Promote current and upcoming promotions, events, and special offers to drive engagement and participation. Maintain accurate records and ensure data integrity when processing member transactions. Collaborate with marketing, hotel, and gaming departments to support cross-functional initiatives and guest service excellence. Uphold confidentiality and compliance with all gaming regulations and company policies. Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc. Perform other job-related duties as requested. Requirements: Includes but is not limited to: Strong interpersonal and communication skills with a passion for guest service. Ability to handle sensitive information with discretion and professionalism. Comfortable working in a fast-paced, high-volume environment. Basic understanding of casino loyalty programs and promotional strategies. Proficiency in POS systems, CRM platforms, and Microsoft Office Suite. Ability to work varied shifts, including nights, weekends, and holidays. Preferred: Previous experience in a casino, hospitality, or customer service role. Familiarity with gaming regulations and loyalty program operations. Minimum Education and Experience: At least 21 years of age High school diploma or equivalent required. Minimum 2–3 years of customer service experience in casino marketing or related job role. Preferred: Experience working in a luxury resort or casino environment. Certificates, Licenses, Regulations: Proof of eligibility to work in the United States Must obtain and maintain required gaming registration and licenses. Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be tolerant of varying conditions of noise level, temperature, illumination and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual. Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us. Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Requirements

Strong interpersonal and communication skills with a passion for guest service.
Ability to handle sensitive information with discretion and professionalism.
Comfortable working in a fast-paced, high-volume environment.
Basic understanding of casino loyalty programs and promotional strategies.
Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
Ability to work varied shifts, including nights, weekends, and holidays.
At least 21 years of age
High school diploma or equivalent required.
Minimum 2–3 years of customer service experience in casino marketing or related job role.
Proof of eligibility to work in the United States
Must obtain and maintain required gaming registration and licenses.

Nice To Haves

Previous experience in a casino, hospitality, or customer service role.
Familiarity with gaming regulations and loyalty program operations.
Experience working in a luxury resort or casino environment.

Responsibilities

Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions.
Lead and train Player’s Club Desk staff to deliver exceptional customer service.
Handle escalated guest complaints and authorize higher-value comps withing departmental policies.
Responsible for managing the inventory of promotional supplies and giveaways.
Promote current and upcoming promotions, events, and special offers to drive engagement and participation.
Maintain accurate records and ensure data integrity when processing member transactions.
Collaborate with marketing, hotel, and gaming departments to support cross-functional initiatives and guest service excellence.
Uphold confidentiality and compliance with all gaming regulations and company policies.
Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
Perform other job-related duties as requested.