Players Club - Players Club and Promotions Supervisor

Valley View Casino & Hotel•Valley Center, CA

11d•Onsite

About The Position

Responsible for effectively supervising the activities of the department on an assigned shift while providing excellent guest service and support to the team and the Players Club and Promotions Shift Manager. Team Member will carry out responsibilities with minimal direction and rely on experience and very good judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.

Requirements

High School diploma or GED required.
Two years of applicable customer service experience.
One year of progressive supervisory experience including mentoring, training, and coaching of peers.
Demonstrated proficiency in Microsoft Office products.
Ability to multi-task between incoming guests, team members, phone calls and clerical duties.
Ability to work effectively within a fast-paced environment.
Strong organizational and analytical skills
Excellent communication and interpersonal skills.
Ability to take initiative when performing job responsibilities and or completing projects.
Ability to communicate effectively with a wide audience.
Leadership skills include having the confidence and ability to articulate clear and precise directions.
Ability to build and further create a positive work environment with open communication and consistency. Ability to maintain and advance camaraderie throughout the department.
Ability to communicate effectively in a positive manner using English in both written and oral form.
Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in the English language.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must successfully pass a drug screening test.
Must be able to successfully pass applicable auditions or skill testing.

Nice To Haves

Associate Degree in Business Management, Marketing or a related field.
Previous guest service experience in a casino/gaming environment.
Previous experience working with a tribal enterprise.

Responsibilities

Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
Ensures that the operations of the department are consistent with the strategic plans and vision of the department.
Responsible for ensuring guest special requests and/or complaints are addressed and resolved in a courteous manner.
Maintain confidentiality of guest information and Team Member information.
Authorize, generate, and oversee offers, coupons, gratuities and reports that are issued by team members under span of control.
Ensures that all edits and audits of Players Club/Promotions information are completed in a timely manner.
Responsible for adhering to established promotion proposals, rules, cash control guidelines. Company policy and procedures ensuring that team members are following the same.
Responsible for ensuring that appropriate prizes (cash and/or Moreplay) are issued to guests.
Held accountable to a high degree for the accuracy and thoroughness of department records and reports.
Assists in regularly inspecting stock of all office supplies and printed material that is needed for the department.
Assists with recommending the development and implementation of departmental policies and procedures, which enable the department to function more effectively.
As requested, complete business reports, promotional calendars, and miscellaneous reports.
Will be responsible for all keys to the stations during promotions when assigned.
Ensures the safety and security of all team members, equipment, event items and cleanliness of the work areas and surrounding areas.
Inspects and ensures the proper storing, handling, and maintenance of event equipment. Ensuring all functional areas are kept clean and in proper working condition.
Responsible for ensuring that current safety rules and regulations are followed by all Team Members under span of control.
Serves as a mentor for team members in the department.
Works collectively with the management team in providing input, suggestions, and recommendations for operations and guest service.
As requested, conducts huddles and schedules meetings with direct reports as needed.
Maintains a thorough knowledge of company facilities, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible.
May be required to attend special events.
Other duties as assigned by management.
Adheres to performance standards, company policies and procedures and they relate to the department.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Supervises any Team Member(s) under span of control.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching and/or correcting Team Members; addressing complaints and resolving problems toward a non-biased outcome.