Players Club - Supervisor

Seminole Gaming • Hollywood, FL

1d • Onsite

About The Position

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Requirements

• High School Diploma or equivalent required.
• Some demonstrated customer service experience/training required or an equivalent combination of education and/or experience.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

• Multi-lingual desirable and good phone etiquette required.

Responsibilities

• Must adhere to the Seminole Tribe’s Policies and Procedures.
• Enrolling members into the Rockin’ Rewards Club, embossing and issuing club cards, transporting supplies and forms and assisting club members with questions, redemptions and special requests.
• Assist Player’s Club Manager and Asst. Manager with all Club activities including Club equipment ordering, installations and training.
• Responsible for assisting in the overseeing of the interviewing, selection, training, and discipline process of subordinate team members.
• Ensure Club Reports and supplies are processed and maintained.
• Meet and greet players on the floor at special events and at promotions.
• Supervise the Player’s Club booth when other supervisors are unavailable.
• Will assist in making reservations for guest rooms, meals, massages, etc.
• Will handle Player’s Club promotions and redemptions as applicable.
• Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns.
• Maintain confidentiality of information and agree to and sign the Hard Rock confidentiality agreement.
• MUST be familiar with and follow, exactly, the secret shopper criteria.
• Perform other duties as assigned.

Benefits

• We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!
• Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees