Rep Family/Guest Services

Vanderbilt University Medical Center•Nashville, TN

2d•Onsite

About The Position

Serves as a resource for families, visitors and staff. Determine guest's needs and seeks resolution in order to provide outstanding guest service for Vanderbilt University Medical Center. This is a seated position at a busy OHO clinic lobby information desk, although the position can involve walking and giving lunches and breaks. Must have a dose of empathy/compassion. Greets incoming patients and visitors who have clinic appointments and procedures. Daily responsibilities include giving patient information using EPIC software, calling for wheelchair/transport assistance, answering phone calls from clinics as well as answering the wheelchair transport line, and a lot of multi-tasking. Greet and guide patients and answer questions.

Requirements

Customer service skills
EPIC software
Employee/Visitor Confidentiality (Novice): Demonstrates sufficient knowledge of the subject to successfully demonstrate protection of patient privacy and confidentiality. Has working knowledge of practicing protection of patient information through communication, patient documents and electronically.
Corporate Hospitality (Novice): Possesses sufficient fundamental proficiency in demonstrating corporate hospitality and professionalism within the position. Demonstrates attentiveness and approachability to patient/guest questions and needs. Demonstrated professionalism in being knowledgeable of products and services. Understands position as a professional source for information and services. Takes ownership in safety, appearance and functionality of immediate area.
Customer Communication (Novice): Possesses sufficient fundamental proficiency in demonstrating customer service communication skills such as smiling, greeting, tone of voice, eye contact and body language. Practices excellent communication skills with patients/guests such as listening acknowledgement, empathy and solution-based thinking.
Relevant Work Experience
3 years experience
High School Diploma or GED

Nice To Haves

Candidates who prefer working in the location of OHO as opposed to Main Campus (past employees who live in the South Nashville area, Brentwood or Franklin have told us they prefer the OHO location).

Responsibilities

Serves as a resource for families, visitors and staff.
Determine guest's needs and seeks resolution in order to provide outstanding guest service.
Greet and guide patients and answer questions.
Giving patient information using EPIC software.
Calling for wheelchair/transport assistance.
Answering phone calls from clinics.
Answering wheelchair transport line.