Rep., Client Services (CPD)

Office Depot • Grand Prairie, TX

8d

About The Position

The primary role of the Client Services Representative (CSR) is to be
responsible for delivering superior customer service in all customer
interactions, such as order entry and bid processing, dissemination of product
and service information, outbound sales/service follow-up, and resolution of
general customer issues and requests. This person is responsible to resolve all
basic internal and external customer issues as well as identifying add-on
business opportunities. The CSR will act as liaison between external customer
and internal organization and will work to gather and compile customer database
and follow-up information.

Requirements

• Associate’s degree or equivalent experience and minimum 1-2 years’ experience.
• Must possess the ability to effectively work as a team member in a professional work environment; must demonstrate sound judgment.
• Must be able to plan, prioritize and implement detailed instructions in a timely and efficient manner with exceptional organizational skills.
• Must possess the ability to listen actively, analyze customer and employee needs through effective communication and listening skills.
• Must be detail-oriented, with the ability to quickly organize, multi-task and process paperwork in a fast-paced environment.

Responsibilities

• delivering superior customer service in all customer interactions
• order entry and bid processing
• dissemination of product and service information
• outbound sales/service follow-up
• resolution of general customer issues and requests
• resolve all basic internal and external customer issues
• identifying add-on business opportunities
• act as liaison between external customer and internal organization
• gather and compile customer database and follow-up information

Benefits

• Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree