Client Services Rep - Laboratory

Sentara Health • Norfolk, VA

6d • Onsite

About The Position

Sentara Health is hiring a client service representative to work full time days with the billing and client services department in the consolidated lab. (this is an onsite position) A client service representative is responsible for all areas of customer services as it pertains to retention of Lab Services Clients. This includes functions associated with mail management, result retrieval, internal and external customer inquiry and problem resolution. Serves as primary support and management of remote communications for patient lab reports frequent interaction with hospitals, physician offices, clients, lab marketing staff, lab technical and processing staff. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!

Requirements

• High School education (required)

Nice To Haves

• Medical Terminology
• Laboratory
• Customer Service
• Data Entry
• Epic Beaker

Responsibilities

• Responsible for all areas of customer services as it pertains to retention of Lab Services Clients.
• Functions associated with mail management, result retrieval, internal and external customer inquiry and problem resolution.
• Serves as primary support and management of remote communications for patient lab reports
• Frequent interaction with hospitals, physician offices, clients, lab marketing staff, lab technical and processing staff.

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees