Client Services Rep - Laboratory

Sentara Hospitals • Norfolk, VA

4d • Onsite

About The Position

Sentara Health is hiring a client service representative to work full time days with the billing and client services department in the consolidated lab. (this is an onsite position) A client service representative is r esponsible for all areas of customer services as it pertains to retention of Lab Services Clients. This includes functions associated with mail management, result retrieval, internal and external customer inquiry and problem resolution. Serves as primary support and management of remote communications for patient lab reports frequent interaction with hospitals, physician offices, clients, lab marketing staff, lab technical and processing staff.

Requirements

• High School education (required)

Nice To Haves

• Medical Terminology
• Laboratory
• Customer Service
• Data Entry
• Epic Beaker

Responsibilities

• all areas of customer services as it pertains to retention of Lab Services Clients
• functions associated with mail management
• result retrieval
• internal and external customer inquiry and problem resolution
• primary support and management of remote communications for patient lab reports
• frequent interaction with hospitals, physician offices, clients, lab marketing staff, lab technical and processing staff

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees