Rep Client Service II- Admin | Radiation Oncology | FT Days
About The Position
Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. This position is also responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.
Requirements
- High school diploma or GED equivalent
- Knowledge of insurance plans, policies, and applicable guidelines
- Ability to obtain insurance authorizations and pre-certifications as required
- Strong decision-making skills with the ability to exercise sound judgment and initiative
- Exceptional attention to detail and accuracy
- Excellent verbal and written communication skills in English
- Basic arithmetic skills necessary for cashiering and financial transactions
- Proficiency in data entry
- Ability to prioritize tasks, manage multiple responsibilities, and organize workflow effectively
- Ability to manage stressful situations professionally while maintaining a high level of customer service
- Strong conflict-resolution and problem-solving skills
- Minimum of two years of experience in a clinical office setting, with extensive experience in patient registration, front-desk operations, and insurance processes
- Demonstrated knowledge of insurance procedures and patient registration requirements
- Provides services to patients across all age groups
Nice To Haves
- Knowledge of ICD-9 and CPT coding preferred
- Completion of a medical terminology or standard terminology course preferred but not required
Responsibilities
- Scheduling patient appointments
- Interviewing patients to obtain appropriate demographic and financial information
- Registering patients and performing other registration functions
- Obtaining necessary signatures and documentation from patients for billing and insurance purposes
- Ordering laboratory tests and other tests via the computer system at the direction of the physicians
- Performing end-of-day disposition and gathering appropriate statistical information relating to patients
- Announcing the arrival of patients
- Answering incoming telephone calls for the department/practice
- Serving as a liaison between patients, nurses, physicians, and others
- Providing excellent customer service and greeting patients entering the department/practice
- Processing referral requests for all providers practicing within the clinic module
- Ensuring that when needed, referral/authorization numbers are obtained for these services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
