DME Reorder Specialist
About The Position
At Wound Care Resources (A Bravida Medical company) we are dedicated to improving patient outcomes by ensuring individuals have uninterrupted access to the medical products and services they depend on. Behind every successful patient experience is a team committed to delivering exceptional service, accuracy, and compassion. We are seeking a Reorder Specialist to join our growing team. This role is ideal for someone who enjoys building relationships, staying organized, solving problems, and making a meaningful impact on patient care every day. If you thrive in a fast-paced environment and take pride in providing outstanding customer service, we'd love to hear from you.
Requirements
- High School Diploma or GED
- Strong organizational and time-management skills
- Excellent verbal and written communication abilities
- Proficiency with Microsoft Office applications, including Excel
- Ability to work independently while maintaining accuracy and quality
Nice To Haves
- Associate degree
- 3 to 5 years of experience in a healthcare, customer service, administrative, or office environment
- Knowledge of insurance processes and healthcare operations
- Experience within Durable Medical Equipment (DME), home health, wound care, or healthcare services
- Experience working with patient records, payer portals, healthcare software, or ERP systems
Responsibilities
- Proactively contact patients to assess ongoing product needs and coordinate reorders.
- Verify reorder eligibility and ensure all required documentation is complete and current.
- Communicate with patients, caregivers, physician offices, clinics, and healthcare facilities regarding reorder status and requirements.
- Build and maintain positive relationships with patients, referral sources, and internal teams.
- Monitor reorder schedules and follow up on outstanding items to prevent delays in care.
- Accurately enter and maintain information within company systems and databases.
- Maintain detailed records and documentation to ensure regulatory and company compliance.
- Track reorder activity, maintain reports, and update departmental spreadsheets and logs.
- Identify and escalate documentation issues, patient concerns, or workflow barriers for timely resolution.
- Support team initiatives and contribute to departmental goals and process improvements.
Benefits
- Meaningful work that directly impacts patient care
- A supportive and collaborative team environment
- Opportunities to learn and grow professionally
- Stable and growing healthcare organization
- Competitive compensation and benefits
- Occasional remote work flexibility based on business needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
