REO Asset Manager

Rocket Mortgage•Lewisville, TX

8d•Onsite

About The Position

The REO Asset Manager is responsible for managing and coordinating all duties and tasks involved in the valuation, marketing, and disposition of Real Estate Owned properties. Each investor's requirements may vary based on the client's servicing guidelines set forth for their specific portfolio. This role requires a detail-oriented professional who can manage a high-volume portfolio, maintain strong vendor and agent relationships, and deliver timely & effective communication with Real Estate Agents, internal partners, and vendors to reach a positive resolution for the sale of each REO property. Manage the full lifecycle of assigned REO assets, including occupancy determination, property preservation coordination, valuation, listing strategy, offer review, and closing. Oversee vacant-to-list timelines, proactively identifying and resolving delays to meet client SLAs. Make decisions regarding marketing strategies, agent assignment, and offer negotiations on bank-owned assets. Make decisions regarding property repair costs, maintenance, utilities, legal fees, valuation fees, and other cost-related items necessary to reach a timely disposition. Review and approve BPOs, appraisals, and repair bids; ensure property values are accurately reflected and disposition strategies align with client guidelines. Coordinate with property preservation vendors to ensure timely inspections, securing, and maintenance of assets. Manage agent relationships throughout the listing and offer process, providing direction on pricing strategy, days on market management, and contract negotiation. Monitor and report on key performance metrics including VTL, days under contract (DUC), closing probability, and STC pipeline. Prepare monthly projections report detailing number of sales, sales dates, and estimate of losses. Prepare and deliver client-facing reporting, commentary, and escalation summaries with accuracy and professionalism. Conduct periodic on-site inspections of REO properties. Work in tandem with pre-marketing, evictions, property preservation, auction, and closing teams to minimize timelines and maximize recovery. Partner with internal teams (closing, title, legal, compliance) to resolve title issues, HOA matters, code violations, and closing delays. Accountable for reducing the disposition timeline while balancing and minimizing investor losses. Ensure compliance with all investor, client, and regulatory guidelines throughout the asset management process. Gather and analyze complex data to develop clear, logical marketing strategies and surface portfolio trends and process improvement recommendations to leadership. Ability to effectively manage 150-200 assets while providing best-in-class customer service. All other duties as assigned.

Requirements

Minimum of 2–5 years of experience in REO asset management, default servicing, real estate, or loss mitigation — or an equivalent combination of education and experience.
Graduation from a 4-year college or university with major coursework in a discipline related to the requirements of the position preferred; equivalent job experience will be considered.
Strong knowledge of the REO disposition process, including property preservation, valuation, listing, contract management, and closing workflows.
Experience working within client-specific guidelines (e.g., GSE, bank, or servicer requirements).
Demonstrated ability to manage a high-volume portfolio (150-200 assets) with competing deadlines.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with REO asset management platforms including, Pyramid, Res.net, Equator, and/or Process Management a plus.
Excellent written and verbal communication skills; ability to produce professional client-facing deliverables.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work independently and comfortably in a fast-paced environment.

Nice To Haves

Background with servicer or outsourcer REO operations
Familiarity with bid approval workflows, delegated authority matrices, and investor reporting.
Experience supporting named client accounts with performance accountability.

Responsibilities

Manage the full lifecycle of assigned REO assets, including occupancy determination, property preservation coordination, valuation, listing strategy, offer review, and closing.
Oversee vacant-to-list timelines, proactively identifying and resolving delays to meet client SLAs.
Make decisions regarding marketing strategies, agent assignment, and offer negotiations on bank-owned assets.
Make decisions regarding property repair costs, maintenance, utilities, legal fees, valuation fees, and other cost-related items necessary to reach a timely disposition.
Review and approve BPOs, appraisals, and repair bids; ensure property values are accurately reflected and disposition strategies align with client guidelines.
Coordinate with property preservation vendors to ensure timely inspections, securing, and maintenance of assets.
Manage agent relationships throughout the listing and offer process, providing direction on pricing strategy, days on market management, and contract negotiation.
Monitor and report on key performance metrics including VTL, days under contract (DUC), closing probability, and STC pipeline.
Prepare monthly projections report detailing number of sales, sales dates, and estimate of losses.
Prepare and deliver client-facing reporting, commentary, and escalation summaries with accuracy and professionalism.
Conduct periodic on-site inspections of REO properties.
Work in tandem with pre-marketing, evictions, property preservation, auction, and closing teams to minimize timelines and maximize recovery.
Partner with internal teams (closing, title, legal, compliance) to resolve title issues, HOA matters, code violations, and closing delays.
Accountable for reducing the disposition timeline while balancing and minimizing investor losses.
Ensure compliance with all investor, client, and regulatory guidelines throughout the asset management process.
Gather and analyze complex data to develop clear, logical marketing strategies and surface portfolio trends and process improvement recommendations to leadership.
Effectively manage 150-200 assets while providing best-in-class customer service.
All other duties as assigned.