Rentman AV Industry Expert

Rentman•Toronto, ON

1d•Hybrid

About The Position

Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform for event and production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We are based in Utrecht (NL) with a second office in Toronto (CA), and our team includes 100+ people from 30+ nationalities. We work in English, and our culture is open, inclusive, and flat - built on curiosity, ownership, and the freedom to challenge ideas. Rentman is a global market leader seeing rapid growth in North America, and we intend to accelerate it further. This requires not only a strong product but also customers who reach value quickly and a company that deeply understands how North American event and media productions operate. As the Rentman Industry Expert in our Professional Services team, you will deliver both. For customers, you will be the solution expert who helps them realize the full value of Rentman. You will deliver paid trainings to existing customers to accelerate onboarding, boost account health, and broaden usage across teams. These services are based on our standardized service catalogue, where the offering is standard, but the application is tailored to each customer. These services are in addition to what every Rentman customer already receives free of charge: support, the support center, and for some, a dedicated CSM. What makes this role unique is its dual scope: you are both a customer-facing trainer and Rentman's North American Industry Expert. When not delivering services, you will work across the entire company, bringing market insight into Product as an equal voice in roadmap and feature scoping, joining presales conversations to provide prospects with credible, in-depth answers, and supporting the commercial team as we move up-market. Everything you learn in the field will become everyone's edge.

Requirements

You've worked inside the AV, production company or event rental industry for at least 3-5 years in North America and know its workflows from the inside
You're curious about how customers actually get their work done and where the tool could serve them better
You take ownership of your pipeline and your numbers
You're not afraid to be the person in the room pushing Product to think about a market they don't see every day
You communicate clearly, both with customers and internally
You keep your training administration, scheduling and invoicing organised so the customer journey stays frictionless

Nice To Haves

Experience training or onboarding customers on a SaaS platform
Familiarity with Rentman or similar equipment rental or event management software
Exposure to more than one segment, such as dry hire, staging, broadcast, or corporate AV
A network in the North American AV and event rental industry

Responsibilities

Integrate Rentman knowledge with customer-centricity and commercial acumen to provide tailored training that enhances customer usage, satisfaction and professional services revenue.
Act as the North American Industry Expert inside Rentman: use your first-hand industry background to refine the Product Roadmap - sharpening feature scoping, product briefings and market insight and to improve commercial outcomes by joining presales conversations and giving prospects in-depth, credible answers.
Always look for opportunities to expand and optimise our professional services and serve more customers in a standardised way.
Maintain top-level knowledge of Rentman's functionality and industry challenges to advise customers effectively and keep this knowledge current.
Excel in administration and process efficiency to ensure internal processes (availability, booking, invoicing) run smoothly, and the customer journey is frictionless.
Adopt a customer-friendly attitude and deliver high-quality training to ensure an optimal customer experience.

Benefits

Competitive salary based on experience, plus 8% holiday allowance
A results-based bonus based on company performance (up to a full 13th month's salary)
25 vacation days to recharge
Earn an extra day of PTO for each year at Rentman, from your second anniversary up to five years
A 4-week paid sabbatical after 5 years to go on an adventure
Flexible WFH policy & work from anywhere for 4 weeks a year
A comprehensive healthcare plan and a pension plan with 3% company matching
An annual training budget to grow your skills
Access to OpenUp for mental well-being and personal growth
Your choice of a shiny new Windows, or Mac
An ambitious, inclusive, and diverse international team
A flexible and engaging work environment and various team activities
An amazing office in the heart of Toronto