Rentals Service Manager

Rolfson Oil • Addison, TX

14d • Onsite

About The Position

The Rentals Service Manager is responsible for overseeing the repair and maintenance of company-owned and customer equipment. This role involves managing a team of mechanics, ensuring equipment availability for rentals, handling customer complaints, and maintaining accurate service records. The position requires a strong understanding of equipment, industry best practices, and effective planning and management skills.

Requirements

• Valid driver’s license
• Ability to be on call 24/7
• Extensive experience in the repair and maintenance of aerial equipment, generators, light towers, and compressors.
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance, or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Reporting to include: - Equipment up/down - Open work order report - Warranty claim summary report - Parts detail reporting - Service department financial summary - Open PO report - Tech paid hours vs. worked hour report
• Perform other duties assigned as assigned by the manager.

Benefits

• Medical, Dental, and Vision health insurance elections
• Voluntary STD, Life, hospital, identity theft, and Accident coverage
• 401K
• Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance offered at no cost
• Weekly Pay
• Pay Card option
• Online pay stub access

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed