Staff Tech, Prod&Tech Support

Carrier•San Leandro, CA

2d•$53,000 - $106,000•Onsite

About The Position

Spot Coolers, a wholly owned subsidiary of Carrier, rents and sells commercial portable air-conditioning and heating solutions nationwide helping customers stay up and running. Spot Coolers has an opening for a Rentals Branch Associate in our San Leandro, CA location. In this role, you will complete sales deliveries/pickups/customer service calls to build Spot Coolers reputation as the best company in the business. This role also serves as a first responder for all customer servicing activities – deliveries, pick-ups, equipment swaps, etc.

Requirements

High School Diploma or GED
1+ years’ experience with Microsoft Office
Must have valid driver’s license

Nice To Haves

Excellent verbal and written communication skills
Strong phone skills
Strong organizational skills
Excellent attention to detail and accuracy

Responsibilities

Works under moderate supervision to provide product and technical support.
Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
Conducts technical training and product briefing with customers, vendors, and company representatives.
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives, or field staff for coordinated product solution.
Complete all required paperwork – order write-ups, customer setups, etc., per Policy.
Rotate on-call schedule working overtime on nights/weekends.