Rental Support Specialist

RDO Equipment Co.•Fargo, ND

6d•Onsite

About The Position

If you thrive in a fast-paced environment where details matter and teamwork drives success, this is your opportunity to make an impact. As a Rental Support Specialist, you’ll play a key role in supporting the rental process from start to finish—ensuring accuracy, efficiency, and exceptional internal customer service. In this role, you’ll collaborate closely with sales and operations teams, helping keep deals moving and customers supported. If you enjoy solving problems and being a dependable resource for others, this role is for you. Join the team and apply today!

Requirements

Customer Service Mindset: Strong commitment to delivering excellent service and supporting internal customers effectively.
Attention to Detail: Ability to review contracts, billing, and documentation with a high level of accuracy.
Organization & Time Management: Strong ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
Problem-Solving Ability: Capability to identify issues, adjust processes, and support solutions in a fast-paced environment.
Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

Support Rental Operations: Review rental deals, create contracts, and adjust agreements as terms change to ensure accuracy and completeness.
Manage Billing Processes: Generate and review rental invoices daily, ensuring timely and accurate billing for all transactions.
Monitor Equipment & Data: Use reporting tools and equipment tracking systems to verify asset locations and identify opportunities such as warranty needs.
Collaborate with Internal Teams: Partner with sales and internal teams to resolve questions, support rental activity, and keep processes running smoothly.