Rental Supervisor

Blue Mountain Resort•Palmerton, PA

2d•Onsite

About The Position

The Rentals Supervisor plays a key leadership role in ensuring a smooth, efficient, and guest-focused rental experience. This position is responsible for overseeing daily operations of the rental shop, supervising staff, maintaining inventory and equipment in a timely manner, and ensuring all guests are fitted properly and safely with ski and snowboard gear.

Requirements

Must be at least 18 years of age
Previous experience in ski or snowboard rental operations required
Knowledge of ski and snowboard equipment, sizing, and fitting standards
Ability to lead and motivate a team in a fast-paced, high-volume environment
Excellent guest service and interpersonal skills
Comfortable using point-of-sale and rental management systems
Strong organizational and time-management skills

Nice To Haves

supervisory experience preferred

Responsibilities

Supervising day-to-day operations of the rental department, including opening and closing procedures
Providing leadership and support to rental technicians and front-line staff; assisting with hiring, training, and scheduling
Ensuring all equipment is maintained, cleaned, and stored properly
Monitoring and maintaining rental inventory, reporting shortages or equipment issues to the Rentals Manager
Ensuring accurate equipment fitting and adherence to safety standards
Delivering excellent guest service; resolving guest concerns or complaints promptly and professionally
Coordinating with other resort departments to ensure smooth guest flow and communication
Monitoring and enforcing safety, cleanliness, and organization in the rental area
Using rental software systems to manage guest transactions, equipment tracking, and reporting