Rental Specialist

Yancey Bros. Co.•Kennesaw, GA

14h

About The Position

As the CRS Rental Specialist, you will act as an inside sales person for the Cat Rental Store (CRS). This position handles transactions for customers over the phone and in person. The Rental Coordinator plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area. Associated paperwork and databases must be accurately maintained at all times.

Requirements

Computer skills to include Internet Explorer, Excel, Access, Word, Power Point.
Must be able to comprehend, speak, and write the English language.
Must possess excellent interpersonal and communication skills, both in person and over the telephone.
Creative thinking and problem solving ability.
Must be highly organized in a fast paced work environment.
Valid driver’s license and acceptable driving record.

Nice To Haves

Bachelor’s Degree from a four year college or university or related equivalent experience preferred
Knowledge of Spanish language preferable but not required.

Responsibilities

Making sure the customer is always taken care of, doing everything in your power to provide superior customer service.
Determining customers’ needs to further assist them, thus allowing the customer to have the best rental experience possible.
Checks availability of equipment with the shop, also schedules maintenance to meet deadlines.
Ensuring equipment is delivered and picked up on time to meet the customer’s needs.
Administers rental agreements, including rental out and in dates.
Returning the equipment in the system by verifying hours and if fuel is needed, making sure
Record daily logs of phone calls and customers interactions.
Handling customer complaints in a professional manner while offering solutions to a problem not just an excuse.
Participate in required safety program, and work in a safe manner
Complete additional tasks as assigned by management