Rental Shop Manager

Red Tail Acquisitions•Madison, NH

4d•Onsite

About The Position

The Rental Shop Manager is responsible for the overall operation of the rental department, including staff management, inventory oversight, customer service, and equipment maintenance. This leadership role ensures a smooth, efficient, and guest-friendly rental experience while maintaining safety standards and maximizing sales opportunities.

Requirements

Previous experience in retail or rental operations, ideally in a supervisory role
Strong leadership and team-building skills
Excellent communication and customer service abilities
Basic mechanical knowledge of equipment (e.g., skis, snowboards, ice skates)
Ability to work flexible hours including weekends and holidays
Physical ability to lift/move equipment and stand for extended periods
Familiarity with rental software systems a plus

Nice To Haves

Experience working in a ski or outdoor recreation rental shop
Certification in equipment repair or safety (e.g., ski tech certification)

Responsibilities

Recruit, train, schedule, and supervise rental shop employees
Foster a positive and productive team environment
Conduct regular staff meetings and performance evaluations
Oversee daily rental operations, including equipment check-in/out, fitting, and returns
Maintain clean, organized, and safe work areas
Ensure all equipment is properly maintained and repaired
Deliver exceptional guest service and resolve customer issues efficiently
Uphold safety standards during fittings and equipment tuning
Promote add-ons and upgrades to enhance the guest experience
Monitor and manage inventory levels of rental gear and supplies
Track usage, loss, and damage of equipment
Coordinate seasonal inventory transitions and ordering
Meet revenue targets through strategic upselling and effective rental flows
Track and report daily sales, rentals, and labor hours
Collaborate with marketing or retail teams to drive promotions