Rental Shop Desk Attendant

CMR OPS•Chewelah, WA

8d•Onsite

About The Position

This position is responsible for renting and selling ski and snowboard equipment, assisting with equipment sizing and selection, answering customer questions, and supporting lesson sales. The role involves processing various transactions, managing phone inquiries, and contributing to a positive guest and employee experience within the Rental & Repair Shop and Snowsports School departments.

Requirements

Knowledge and experience with cash handling and data entry.
Excellent verbal and written communication skills.
Knowledge of POS system.
Knowledge of Resort products.
Ability to relate in a positive manner to guests and co-workers.
Ability to work well under pressure, problem solve and multitask.
Ability and commitment to an on-site schedule including evenings, weekends, and holidays.
Thorough understanding of company policies and practices.
Organized and attention to detail.
Reliable transportation.
One year cash handling, POS system, customer service or equivalency.
One year computer, internet, and phone skills.
Background check.

Nice To Haves

Familiarity with Resort products.

Responsibilities

Rent and sell ski and snowboard rentals, lessons, lesson packages, and tickets.
Accurately process cash, credit card, gift card, and other transactions.
Answer multi-line phone and provide accurate information about Resort offerings.
Understand skill levels of skiing/snowboarding and lesson products.
Assist school program coordinators with check-in processes.
Serve employees and guests and create solutions in coordination with Supervisors.
Maintain a clean and safe working environment.
Perform the job and get along with others to build a positive working environment.
Show up to work on time with consistent attendance.
Physically perform the essential job functions of this position.
Other duties as assigned.