Rental Service Rep

Wyoming Machinery Company•Sheridan, WY

15h•Onsite

About The Position

The Rental Service Rep (RSR) is the face of the company to the customer and is responsible for facilitating all aspects of the rental or sales transaction, including rental planning. This role involves identifying potential equipment users, building and maintaining customer relationships, and communicating customer information, sales leads, and opportunities to the Rental Store Manager. The RSR will contact prospective customers to understand their needs and present product information, quote and close sales/rental transactions, and travel to customer locations to assess needs. Additionally, the RSR will represent the company at community events and assist with keeping customer accounts current.

Requirements

Minimum of a bachelor degree or equivalent experience in Marketing, Communications or Business-related field.
Knowledge of machine operation, application, selection, acquisition, maintenance, repair and disposal.
Basic knowledge of mechanical, electrical and hydraulic systems.
Ability to work effectively with others, both inside and outside the company.
Ability to communicate effectively in writing and verbally.
Business math proficiency.
Basic public speaking skills.
Basic computer (PC) skills.
Utilize basic selling skills (communication style, questioning, listening, call planning, territory management, etc.) to effectively win the available business.
Able to organize one's time, resources and territory.
Self-motivated.
Able to operate equipment.
Utilize basic office equipment such as; forms for quotes/contracts/invoicing, computer terminal/laptop, copy machines and the telephone.
Safely climb on equipment in the shop and/or field.
Ability to see, hear, and feel machine condition indications
Maximum 50 lbs. weight lifting.
Comply with all safety requirements and wear all personal protective equipment when required.
Operation of company vehicles and equipment requiring a valid drivers’ license (driving record must meet company insurance standards; driving record is reviewed annually)

Nice To Haves

Minimum of 3 years’ sales experience.
Experience with equipment industry.

Responsibilities

Facilitate all aspects of the rental or sales transaction including rental planning.
Help identify potential equipment users in Wyoming Rents service territory.
Build and maintain relationships with customers at assigned store.
Communicate customer information, sales-calls, leads, opportunities and rental transactions to Rental Store Manager.
Contact prospective customers to determine needs and present product information or services.
Quotes and closes sales/rental transactions as well as all required documentation.
Travel to customer locations to assess any customer needs that Wyoming Rents can address.
Represent the Company at community events such as trade shows, fairs, open houses, etc., as needed.
Effectively represent the company in appearance, attitude and work habits.
Establish relationships of trust with current and potential customers.
Keep store manager apprised of potential rental opportunities in the territory.
Work with the collections department in assisting customers in keeping accounts current.
Develop a database of customer, company, and project information.
Prompt completion of required paperwork.