Rental Service Agent

Indie Campers • San Diego, CA

6d • Onsite

About The Position

Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results. The Rental Service Agent is a dual-focused role: Customer Experience Champion for rentals and Sales Specialist for RV purchase demos and conversions. This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.

Requirements

• 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
• Strong communication and customer engagement skills.
• Ability to understand and explain technical RV/vehicle systems.
• Hands-on, adaptable, solution-oriented under pressure.
• Proficiency using rental systems.
• Organised, detail-focused, and proactive in managing leads or customers.
• Driving License (Category B) required.
• English proficiency.
• Able to stand, walk, and move around the depot for extended periods throughout the day.
• Able to lift or carry light to moderate items (10–15 kg).
• Comfortable working outdoors in varying weather conditions.
• Flexible to work weekends, holidays, and peak-season schedules.
• Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.

Nice To Haves

• CRM tools proficiency.
• Digital sales software proficiency.
• Local-language proficiency (if applicable).

Responsibilities

• Conduct check-ins/check-outs, briefings, and provide ongoing rental support.
• Handle service recovery and emergencies with empathy.
• Prepare and perform RV demos, showcasing features, specs, and customer-specific needs.
• Ensure smooth handovers and all documentation is in order.
• Track leads, demos, and follow-ups in CRM.
• Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
• Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.).
• Troubleshoot and escalate issues as needed.

Benefits

• Competitive compensation and commission opportunities.
• Training in sales, product knowledge, customer service, and RV technical systems.
• Career growth across Rental, Sales, Operations, or Servicing.
• Travel benefits and access to the Indie Campers rental fleet.
• Dynamic and multicultural working environment.
• Pay of $18 plus incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed