Rental Sales Agent

Indie Campers • Chicago, IL

5d • $19 • Onsite

About The Position

Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results. The Rental Service Agent is a dual-focused role: Customer Experience Champion for rentals Sales Specialist for RV purchase demos and conversions This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV. The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards.

Requirements

• 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
• Strong communication and customer engagement skills.
• Ability to understand and explain technical RV/vehicle systems.
• Hands-on, adaptable, solution-oriented under pressure.
• Proficiency using rental systems.
• Organised, detail-focused, and proactive in managing leads or customers.
• Driving License (Category B) required.
• English proficiency.

Nice To Haves

• CRM tools
• digital sales software
• local-language proficiency (if applicable)

Responsibilities

• Conduct check-ins/check-outs, briefings, and provide ongoing rental support.
• Handle service recovery and emergencies with empathy.
• Prepare and perform RV demos, showcasing features, specs, and customer-specific needs.
• Ensure smooth handovers and all documentation is in order.
• Track leads, demos, and follow-ups in CRM.
• Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
• Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.).
• Troubleshoot and escalate issues as needed.
• Prepare campervans for each rental by thoroughly cleaning and sanitizing interiors, restocking supplies, making beds when applicable, washing dishes and kitchen equipment, removing waste, and ensuring every vehicle meets Indie Campers' quality and presentation standards.
• Perform detailed vehicle inspections before each handover and report any maintenance issues identified during the preparation process.

Benefits

• Competitive compensation and commission opportunities.
• Training in sales, product knowledge, customer service, and RV technical systems.
• Career growth across Rental, Sales, Operations, or Servicing.
• Travel benefits and access to the Indie Campers rental fleet.
• Dynamic and multicultural working environment.
• $19 per hour + bonuses.
• 10 days of paid time off, plus a paid day off to celebrate your birthday.
• Health insurance with employer copay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed