Rental Power Senior Account Manager

Caterpillar Inc.•Griffin, GA

4d•$147,760 - $221,640•Onsite

About The Position

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Caterpillar’s Electric Power Division has an open opportunity as a Rental Power Senior Account Manager. The Senior Account Manager assures dealer experience by developing tailored solutions that address power rental dealer needs and anticipates market demands and aligns solutions proactively to drive growth.

Requirements

Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Working knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Cross disciplinary experience and knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Extensive experience and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Comprehensive experience and knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Wide-ranging experience and knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.

Nice To Haves

Prior experience with Caterpillar generator sets.
Prior experience with developing Rental dealer operations or product support.

Responsibilities

Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
Consult with dealers and internal business partners on the subject of sales, service and process support of product to “corporate account” customers.
Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to capitalize opportunities for incremental sales to create business case for product improvement process and new product introduction programs
Work directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.