Rental & Lease Manager- Boise, ID

Northwest Equipment Sales IncBoise, ID
Onsite

About The Position

Northwest Equipment Sales, a Heavy-Duty Truck & Trailer Dealership (Mack, Volvo, Kalmar Ottawa, and Cummins) is seeking to hire a Full-Time Rental & Lease Manager for its facility in Boise, Idaho. Must have good communication skills. Wages are $50,000 - $60,000 plus commissions. Experience in Heavy Duty Business and CDL is a plus. Travel to other locations is required once a quarter.

Requirements

  • Associate’s or Bachelor’s degree in Business, Transportation, Fleet Management, or related field preferred
  • 3–5 years of experience in: Commercial truck rental and leasing, or Fleet management, or Truck dealership operations with leasing/rental exposure
  • Supervisory or management experience strongly preferred
  • Experience working with commercial customers (fleet, owner-operators, corporate accounts)
  • Strong understanding of Class 6–8 truck specifications and applications
  • Strong understanding of Preventive maintenance standards and DOT compliance basics
  • Strong understanding of Leasing structures (short-term, long-term, full-service leases)
  • Strong understanding of Rental agreements, damage recovery, mileage billing, and usage charges
  • Familiarity with Fleet utilization metrics
  • Familiarity with Asset lifecycle management
  • Familiarity with Residual values and depreciation concepts
  • Knowledge of FMCSA and DOT regulations impacting rental/lease vehicles
  • Excellent customer relationship management and negotiation skills
  • Strong organizational and time-management abilities
  • Proficient in Dealer Management Systems (DMS)
  • Proficient in Fleet or rental management software
  • Proficient in Microsoft Office (Excel proficiency required)
  • Financial and analytical skills: Budgeting and forecasting
  • Financial and analytical skills: P&L responsibility
  • Financial and analytical skills: Pricing analysis and profitability tracking
  • Ability to prioritize safety, compliance, and uptime
  • Valid driver’s license
  • Flexible schedule, including occasional early mornings or extended hours

Nice To Haves

  • Experience in Heavy Duty Business
  • CDL is a plus
  • CDL Class A or B
  • Experience with national leasing providers (PacLease, Idealease, Penske, Ryder, etc.)
  • Experience managing both rental and lease portfolios
  • Familiarity with used truck remarketing

Responsibilities

  • Oversees the dealership leasing & rental operation, prepares vehicles for lease and rental, and develops and implements lease and rental plans.
  • Satisfies the transportation needs of new-vehicle purchasers.
  • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Explains fully product performance, application, and benefits to prospects.
  • Describes all optional equipment available for customer purchase.
  • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
  • Utilizes dealership sales control and follow-up system.
  • Exhibits high level of commitment to customer satisfaction.
  • Knows and understands the federal, state, and local laws which govern retail sales.
  • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
  • Attends product and sales training courses as requested by sales manager.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  • Knows and understands equity and values, and is able to explain depreciation to the customer.
  • Ensures that the sales manager has an opportunity to meet each customer.
  • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
  • Writes complete sales orders and process paperwork in accordance with established dealership policies.
  • Prepares sold vehicles for customer delivery prior to customer arrival.
  • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
  • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  • Schedules first service appointment.
  • Follows up on all post delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.
  • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintains a prospect development system.
  • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Attends sales meetings.
  • Maintains professional appearance.
  • Other duties may be assigned.
  • Develop and maintain relationships with key commercial accounts
  • Identify and pursue new rental and leasing opportunities
  • Coordinate truck availability, turn-ins, extensions, and replacements
  • Negotiate lease terms and resolve customer issues professionally
  • Maintain high customer satisfaction and retention rates
  • Oversee daily rental and lease operations
  • Ensure fleet readiness, cleanliness, and compliance
  • Monitor vehicle utilization, downtime, and maintenance schedules
  • Manage damage claims, insurance coordination, and vehicle inspections
  • Ensure accurate billing, contracts, and documentation
  • Ability to lead and develop rental/lease staff, dispatchers, or coordinators
  • Experience coordinating with Service department, Sales department, and Parts department
  • Ability to enforce policies and procedures consistently
  • Strong decision-making skills in fast-paced operational environments

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Supplemental Insurance Benefits Offered through AFLAC- Accident, Critical Illness, and Hospital Indemnity.
  • Retirement - 401K with Company Match
  • Paid Life Insurance & Short Term Disability Insurance
  • Supplemental Life Insurance
  • Paid Time Off (Vacation)
  • Paid Company Holidays
  • Company and Employee Events
  • Annual Chili Cookoff & Holiday Party
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