Rental & Lease Manager- Boise, ID

Northwest Equipment Sales Inc•Boise, ID

2d•Onsite

About The Position

Northwest Equipment Sales, a Heavy-Duty Truck & Trailer Dealership (Mack, Volvo, Kalmar Ottawa, and Cummins) is seeking to hire a Full-Time Rental & Lease Manager for its facility in Boise, Idaho. Must have good communication skills. Wages are $50,000 - $60,000 plus commissions. Experience in Heavy Duty Business and CDL is a plus. Travel to other locations is required once a quarter.

Requirements

Associate’s or Bachelor’s degree in Business, Transportation, Fleet Management, or related field preferred
3–5 years of experience in: Commercial truck rental and leasing, or Fleet management, or Truck dealership operations with leasing/rental exposure
Supervisory or management experience strongly preferred
Experience working with commercial customers (fleet, owner-operators, corporate accounts)
Strong understanding of Class 6–8 truck specifications and applications
Strong understanding of Preventive maintenance standards and DOT compliance basics
Strong understanding of Leasing structures (short-term, long-term, full-service leases)
Strong understanding of Rental agreements, damage recovery, mileage billing, and usage charges
Familiarity with Fleet utilization metrics
Familiarity with Asset lifecycle management
Familiarity with Residual values and depreciation concepts
Knowledge of FMCSA and DOT regulations impacting rental/lease vehicles
Excellent customer relationship management and negotiation skills
Strong organizational and time-management abilities
Proficient in Dealer Management Systems (DMS)
Proficient in Fleet or rental management software
Proficient in Microsoft Office (Excel proficiency required)
Financial and analytical skills: Budgeting and forecasting
Financial and analytical skills: P&L responsibility
Financial and analytical skills: Pricing analysis and profitability tracking
Ability to prioritize safety, compliance, and uptime
Valid driver’s license
Flexible schedule, including occasional early mornings or extended hours

Nice To Haves

Experience in Heavy Duty Business
CDL is a plus
CDL Class A or B
Experience with national leasing providers (PacLease, Idealease, Penske, Ryder, etc.)
Experience managing both rental and lease portfolios
Familiarity with used truck remarketing

Responsibilities

Oversees the dealership leasing & rental operation, prepares vehicles for lease and rental, and develops and implements lease and rental plans.
Satisfies the transportation needs of new-vehicle purchasers.
Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Explains fully product performance, application, and benefits to prospects.
Describes all optional equipment available for customer purchase.
Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
Utilizes dealership sales control and follow-up system.
Exhibits high level of commitment to customer satisfaction.
Knows and understands the federal, state, and local laws which govern retail sales.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Attends product and sales training courses as requested by sales manager.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Knows and understands equity and values, and is able to explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
Writes complete sales orders and process paperwork in accordance with established dealership policies.
Prepares sold vehicles for customer delivery prior to customer arrival.
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Schedules first service appointment.
Follows up on all post delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintains a prospect development system.
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Attends sales meetings.
Maintains professional appearance.
Other duties may be assigned.
Develop and maintain relationships with key commercial accounts
Identify and pursue new rental and leasing opportunities
Coordinate truck availability, turn-ins, extensions, and replacements
Negotiate lease terms and resolve customer issues professionally
Maintain high customer satisfaction and retention rates
Oversee daily rental and lease operations
Ensure fleet readiness, cleanliness, and compliance
Monitor vehicle utilization, downtime, and maintenance schedules
Manage damage claims, insurance coordination, and vehicle inspections
Ensure accurate billing, contracts, and documentation
Ability to lead and develop rental/lease staff, dispatchers, or coordinators
Experience coordinating with Service department, Sales department, and Parts department
Ability to enforce policies and procedures consistently
Strong decision-making skills in fast-paced operational environments

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Supplemental Insurance Benefits Offered through AFLAC- Accident, Critical Illness, and Hospital Indemnity.
Retirement - 401K with Company Match
Paid Life Insurance & Short Term Disability Insurance
Supplemental Life Insurance
Paid Time Off (Vacation)
Paid Company Holidays
Company and Employee Events
Annual Chili Cookoff & Holiday Party