Rental Housing Assistant
About The Position
New Hampshire Housing’s mission is to promote, finance, and support housing solutions for the people of New Hampshire. We have empowered over 55,000 families to achieve their dream of homeownership and have played a pivotal role in funding the development of over 16,000 multifamily housing units. Our dedicated team manages thousands of Housing Choice Vouchers annually. We’re on a mission, and we want your expertise! Are you passionate about making affordable housing more accessible and supporting individuals and families on their path to stable housing? Does the opportunity to do meaningful, mission-driven work as a Rental Housing Assistant inspire you? If so, we’d love to connect! We’re hiring a full-time Rental Housing Assistant for our Assisted Housing Division.
Requirements
- Solid ability to communicate clearly, respectfully, and confidently.
- Strong knowledge of Microsoft Office Suite.
- Ability to read, write and speak English at a proficient level.
- Customer service experience.
- Associate’s degree in a related field or at least four years relevant work experience or an equivalent combination of education and experience.
Nice To Haves
- Ability to understand and speak Spanish preferred.
Responsibilities
- Guide applicants through the first step of the journey by determining initial eligibility for housing assistance, carefully evaluating documentation for accuracy, completeness, and compliance with HUD regulations and NH Housing policies, and clearly communicating next steps.
- Stay at the forefront of housing program knowledge, maintaining expertise in federal regulations, the Administrative Plan, and specialized voucher programs, while ensuring compliance with Fair Housing, Section 504, and reasonable accommodation requirements.
- Serve as a helpful, knowledgeable resource for individuals and families across New Hampshire, responding to inquiries about rental assistance, housing opportunities, and available services with clarity and care.
- Manage and maintain program waiting lists, including the Housing Choice Voucher program and associated sub lists, ensuring accuracy, organization, and equitable access to housing opportunities.
Benefits
- Competitive salary
- Multiple high-quality health insurance options
- Vision plan
- Employer-paid dental plan
- Employer-paid disability insurance
- Employer-paid life insurance
- Undergrad and Graduate tuition reimbursement
- Student loan repayment assistance
- Two retirement plans with employer contributions to both
- Flexible work schedules with remote/hybrid work options
- Generous and flexible PTO plan
- Paid volunteer time
- Paid parental leave
- Fitness rewards and reimbursement programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
