Rental Field Technician

Peterson Tractor Company•Medford, OR

7d•Onsite

About The Position

Peterson Cat has a need for a Rental Field Technician at our Medford, OR location. This role involves traveling to customer sites to maintain, diagnose, and repair a variety of light and heavy rental construction equipment and tools, ensuring they are Rental Ready and safe to operate. The technician will also perform equipment and parts pick-up and delivery, manage field truck parts inventory, conduct damage assessments, and perform safety inspections. Key responsibilities include equipment check-ins/outs, loading/unloading equipment, coordinating parts orders, and adhering to service guidelines. The role also requires customer interaction, including demonstrating equipment operation, and maintaining a clean work area. The technician must operate company vehicles safely and follow all safety policies and procedures. Additional duties include assisting with equipment cleaning and movement in the rental yard, communicating positively with customers, and participating in safety programs and meetings. Overtime may be required, and punctual attendance is essential. The technician will also attend training and safety meetings.

Requirements

Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of 3 years of directly related experience; or an equivalent combination of education and work experience.
Customer service experience required.
Maintain a valid driver’s license and satisfactory driving record
Ability to obtain CDL-B and DOT medical card
Ability to obtain lift truck certificate

Nice To Haves

Experience driving a service truck highly preferred.
Previous mechanical service experience in the heavy equipment, construction, and/or related industry preferred.

Responsibilities

Travel safely to and from customer sites to maintain, diagnose, and repair a variety of light and heavy rental construction equipment and tools to ensure they are Rental Ready and safe to operate.
Perform pick up and delivery of equipment and parts to and from outside vendors and other Cresco locations for purchase and/or repair.
Maintain field truck parts inventory to ensure efficiency of field services.
Conduct damage assessments, complete reports of equipment damage, and record hours used, mileage, and fuel levels.
Perform safety and compliance inspections of equipment and company vehicles per manufacturer, company, ANSI, OSHA, or other regulation standards.
Perform timely equipment check-ins/outs.
Load and unload equipment and attachments.
Coordinate parts needs, complete parts orders, and assist with maintaining parts inventory.
Follow manufacturer and company installation and service guidelines and procedures to ensure quality work.
Greet internal and external customers and assist with their inquiries.
Keep field truck and work area clean throughout day to ensure and maintain safe work environment.
Demonstrate equipment operation to customers.
Operate company vehicle frequently to perform essential job functions.
Follow all safety policies, procedures, rules, and laws as well as Peterson Operational Procedures and quality control (QC) Standards.
Assist with washing and cleaning equipment and moving equipment around rental yard.
Assist with moving equipment around rental yard, answering customer questions, explaining/demonstrating equipment operation to customers, and loading / unloading equipment.
Observe safety policies, procedures, rules, and laws.
Communicate with internal and external customers in a manner that promotes a positive relationship and demonstrates Peterson’s core values.
Participate in Peterson’s safety programs, tailgate meetings, and monthly safety meetings.
Work overtime as needed and within labor law guidelines.
Operate company or personal vehicle as needed.
Maintain punctual, regular, and predictable attendance.
Attend scheduled training classes, department, and safety meetings.