RENTAL FIELD SERVICE TECHNICIAN

Carter Machinery•Sterling, VA

5d•$35 - $50•Onsite

About The Position

Join a Company That’s Built to Elevate You. At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Requirements

Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment
Excellent troubleshooting and analytical skills
High school diploma or GED, required
Excellent mechanical aptitude
Excellent driving record and the ability to obtain a CDL
Ability to become DOT certified with DOT Medical Card
Strong communicator with excellent verbal and written communications skills
Willingness to work any shift and overtime as needed to meet business and customer demands
Self-directed and well organized with the ability to prioritize workload while providing excellent customer service
Proficiency with use of technical software, databases, and manuals

Nice To Haves

Demonstrated ability to learn and apply new knowledge
Working independently and part of a team
Prioritizing workload while providing excellent customer service
Professional interactions with customers and all levels of personnel within the organization
Ability to function well in a fast-paced environment
Working in coordination with team to achieve Continuous Improvement goals and objectives
Promoting a positive customer experience
Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Responsibilities

Perform all level of maintenance on both Caterpillar and allied rental equipment
Service, diagnose, and perform repairs, including changing oil, replacing fuel filters, replacing bulbs, and changing wheel assemblies
Apply advanced level troubleshooting techniques to determine proper repair procedures on all assigned work orders
Provide recommendation to swap out of machines requiring intermediate level, or higher, repairs
Disassemble machine as needed to perform service work. Reassemble to factory specifications
Interact with customers and answer repair-related questions, as required
Use CAT ET, as needed
Refer non-repair questions to supervisor
Instruct customers on operation of equipment, as needed
Interpret and utilize information from operating, maintenance and service manuals/bulletins
Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms
Inspect components removed from machines to determine their reusability
Maintain work area, tools and equipment to promote a clean and safe environment
Travel to all company locations and job sites as required
Demonstrate the ability to learn and apply new knowledge
Proficient use of technical software, databases and manuals
Perform various other duties as assigned