Rental Equipment & Stihl Technician

Gillman Home Center • Muncie, IN

5d • Onsite

About The Position

The rental equipment service technician inspects, cleans, repairs, and performs preventative maintenance on a variety of rental equipment. This role also involves significant customer interaction, including assisting with rentals, answering questions, resolving concerns, and demonstrating equipment usage. Additionally, the technician is responsible for maintaining the rental area, store maintenance, and ensuring a safe working environment.

Requirements

• Strong mechanical skills.
• Excellent customer service.
• Good organizational skills.
• Proficient with computer skills.
• High School Diploma or GED
• Mechanical expertise is a must for this position.
• Valid driver's license
• Ability to obtain Stihl Certification.

Nice To Haves

• For-Hire Endorsement preferred.

Responsibilities

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner.
• Answer questions and resolve customer concerns.
• Advise customers on solutions to projects and problems.
• Offer solutions with add on sales when appropriate.
• Perform customer service tasks including cutting keys, filling propane, running the register, assisting with rental transactions.
• Provide services to customers at point of sale, including running the register, bagging items, assisting with loading products, and answering inquiries.
• Clean all rental equipment.
• Perform scheduled maintenance (oiling, filter changes, etc) on equipment.
• Conduct repairs and maintenance on rental equipment; generate purchase orders for repairs or required maintenance.
• Purchase small tools and any supplies needed to repair the equipment.
• Inspect equipment on a regular basis to comply with company safety policies.
• Demonstrate proper equipment usage and loading/unloading techniques for customers.
• Maintain service records.
• Assist in updating DMV registration and current insurance.
• Check out customers at the rental counter, including completing contracts, taking payment and instructing customer on how to use the item.
• Help load and unload equipment as needed.
• Deliver and pick-up rental equipment as needed.
• In presence of customer check equipment for damage, fuel levels, missing parts, etc.
• Service and conduct repairs on Stihl equipment.
• Maintain a clean, organized and safe rental area.
• Opening and closing store as assigned.
• Store maintenance as needed including cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Help out in lumber yard and inside the store as needed.
• Ensure a safe working environment.
• Maintain situational awareness.
• Identify and report any safety issues or concerns to management.
• Follow all company policies and procedures.
• Other duties assigned as necessary.

Benefits

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Free $25k Life Insurance Plan
• Employee discount
• Vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED